Gustavo de Sousa, Isabelle Guimarães, Antonio Jacob Jr, and Fábio Lobato. 2020.
 Comparative analysis of the main online complaint platforms: implications for business social media analysis. In <em>Proceedings of the 9th Brazilian Workshop on Social Network Analysis and Mining</em>, June 30, 2020, Cuiabá, Brasil. SBC, Porto Alegre, Brasil, 154-165. DOI: <a href="https://doi.org/10.5753/brasnam.2020.11171">https://doi.org/10.5753/brasnam.2020.11171</a>.