Sánchez, K., 		Cruz, C., & 		Moreno, M.
(2026).
 Communication gaps and student satisfaction: requirements for a user-centered academic platform.
In <em>Proceedings of the 12th Latin American Conference on Human-Computer Interaction</em>, (pp. 166-170). Porto Alegre: SBC.
doi:10.5753/clihc.2026.21708