Rodrigues Neto, José, Péricles B. C. Miranda, Rafael Ferreira Mello, and André C. A. Nascimento. " Chatbot to Support Frequently Asked Questions from Students in Higher Education Institutions." Anais do XIX Encontro Nacional de Inteligência Artificial e Computacional, Campinas/SP, 2022. SBC, 2022, pp.591-601.