Alessandro Costa Ribeiro, Emerson Cleister Lima Muniz, Giovani Gracioli, and João Artur Souza. 2026. Customer Experiential Knowledge Classification in Online Tourist Reviews with a Large Language Model. In Anais do XXIII Encontro Nacional de Inteligência Artificial e Computacional, outubro 19, 2026, Cuiabá/MT, Brasil. SBC, Porto Alegre, Brasil, 2185-2192. DOI: https://doi.org/10.5753/eniac.2026.31540.