Cavalcante, H., Barros, T., Celestino, R., Lira, D., Silva, F., Brito, P., & Cortés, M. (2021). Developing chatbots in the field of healthcare: A systematic review. In Proceedings of the 14th Unified Computing Meeting of Piauí and 11th Symposium on Information Systems, (pp. 192-199). Porto Alegre: SBC. doi:10.5753/enucompi.2021.17771