Francisco Valério, Tatiane Guimarães, Raquel Prates, and Heloísa Candello. 2020.
 Comparing Users’ Perception of Different Chatbot Interaction Paradigms: A Case Study. In <em>The Proceedings of the 19th Brazilian Symposium on Human Factors in Computing Systems</em>, October 26, 2020, Evento Online, Brasil. SBC, Porto Alegre, Brasil, 101-110.