Araújo, Patrick, 		Pereira, Rute, 		Pereira, Georgia, 		Monteiro, Ingrid, AND 		Romero, Davi.
" Was This Helpful?: Analysis of Satisfaction Evaluation Instruments in Public Service Applications" <em>Proceedings of the Brazilian Symposium on Human Factors in Computational Systems (IHC)</em> [Online], (18 October 2021)