Luciano Arruda Teran
Alan Trindade De Almeida Silva
Caio Pinheiro De Carvalho
Cleidson Ronald Botelho De Souza
Marcelle Pereira Mota
ABSTRACT
Computational systems have revolutionized essential services to society. The inaccessibility of instant payment applications can cause obstacles in financial activities between customers. This work aims to improve the accessibility of instant payment services for emergent users. We carried out a case study in a riverside community with 12 participants using the Semiotic Engineering theory (SemEng) across the Communicability Evaluation Method (CEM), identifying the accessibility problems caused by communicability disruptions. Data collection has been organized in three steps: interviews about social aspects, interactions with a payment proposal, and interviews to gather interaction challenges and opportunities. The payment proposal was developed with accessibility guidelines, a report, and manuals of a Brazilian financial institution. With this, we developed 14 design considerations for instant payment applications, which software developers can easily and quickly implement. Lastly, we highlighted the social, regional, and geographic factors that shape the digital interactions of emergent users.
- Bacen. 2022. O que é Pix. https://www.bcb.gov.br/estabilidadefinanceira/pixGoogle Scholar
- Simone Diniz Junqueira Barbosa, Bruno Santana da Silva, Milene Selbach Silveira, Isabela Gasparini, Ticianne Darin, and Gabriel Diniz Junqueira Barbosa. 2021. Interação Humano-Computador e Experiência do Usuário. Autopublica¸c ao.Google Scholar
- Christian Bastien and Dominique Scapin. 1993. Ergonomic criteria for the evaluation of human-computer interfaces. Ph. D. Dissertation. Inria.Google Scholar
- Brasil. 2007. DECRETO Nº 6.040, DE 7 DE FEVEREIRO DE 2007. http://www.planalto.gov.br/ccivil_03/_ato2007-2010/2007/decreto/d6040.htmGoogle Scholar
- Brasil. 2014. eMAG - Modelo de Acessibilidade em Governo Eletrônico. https://emag.governoeletronico.gov.br/Google Scholar
- Brasil. 2015. Lei Nº 13.146, de 6 de Julho de 2015. http://www.planalto.gov.br/ccivil_03/_ato2015-2018/2015/lei/l13146.htmGoogle Scholar
- Eliane Pinheiro Capra, Simone Bacellar Leal Ferreira, Denis Silva Da Silveira, Bruno Brochado Ribeiro, and Débora Maurmo Modesto. 2011. Evaluation of Web Accessibility from the Perspective of Functional Illiteracy. In Proceedings of the 10th Brazilian Symposium on Human Factors in Computing Systems e the 5th Latin American Conference on Human-Computer Interaction (Porto de Galinhas, Pernambuco, Brazil) (IHC+CLIHC ’11). Brazilian Computer Society, Porto Alegre, BRA, 280–288.Google ScholarDigital Library
- Eliane Pinheiro Capra, Simone Bacellar Leal Ferreira, João Marcelo Marques, and Samuel Santos Portela. 2021. ACESSIBILIDADE DE INTERFACES WEB PARA CUIDADORES COM BAIXA ESCOLARIDADE: ASPECTOS E REFLEXÕES. Conexões-Ciência e Tecnologia 15 (2021), 021026.Google ScholarCross Ref
- Beenish M. Chaudry, Katie A. Connelly, Kay H. ans Siek, and Janet L. Welch. 2012. Mobile Interface Design for Low-Literacy Populations. In Proceedings of the 2nd ACM SIGHIT International Health Informatics Symposium (Miami, Florida, USA) (IHI ’12). Association for Computing Machinery, New York, NY, USA, 91–100. https://doi.org/10.1145/2110363.2110377Google ScholarDigital Library
- Clarisse Sieckenius De Souza. 2005. The semiotic engineering of human-computer interaction. MIT press.Google Scholar
- Clarisse Sieckenius De Souza and Carla Faria Leit ao. 2009. Semiotic engineering methods for scientific research in HCI. Synthesis Lectures on Human-Centered Informatics 2, 1 (2009), 1–122.Google ScholarCross Ref
- Clarisse Sieckenius de Souza, Carla Faria Leitão, Raquel Oliveira Prates, and Elton José da Silva. 2006. The Semiotic Inspection Method. In Proceedings of VII Brazilian Symposium on Human Factors in Computing Systems (Natal, RN, Brazil) (IHC ’06). Association for Computing Machinery, New York, NY, USA, 148–157. https://doi.org/10.1145/1298023.1298044Google ScholarDigital Library
- Devanuj and Anirudha Joshi. 2013. Technology Adoption by ’emergent’ Users: The User-Usage Model(APCHI ’13). Association for Computing Machinery, New York, NY, USA, 28–38. https://doi.org/10.1145/2525194.2525209Google ScholarDigital Library
- Mrunal Dhaygude and Dipanjan Chakraborty. 2020. Rethinking Design of Digital Platforms for Emergent Users: Findings from a Study with Rural Indian Farmers(IndiaHCI 2020). Association for Computing Machinery, New York, NY, USA, 62–69. https://doi.org/10.1145/3429290.3429297Google ScholarDigital Library
- Banco Central do Brasil. 2022. Encontre uma instituição regulada/supervisionada pelo BC. https://www.bcb.gov.br/estabilidadefinanceira/encontreinstituicaoGoogle Scholar
- Banco Central do Brasil. 2022. Manual de Uso da Marca. https://www.bcb.gov.br/content/estabilidadefinanceira/pix/Regulamento_Pix/I_manual_uso_marca_pix.pdfGoogle Scholar
- Banco Central do Brasil. 2022. Requisitos Mínimos para a Experiência do Usuário. https://www.bcb.gov.br/content/estabilidadefinanceira/pix/Regulamento_Pix/IV_RequisitosMinimosparaExperienciadoUsuario.pdfGoogle Scholar
- Fred France and Dela Selormey. 2009. Biometrics improving financial accessibility. Biometric Technology Today 2009, 7 (2009), 10–11.Google ScholarCross Ref
- Ana Paula Nunes Guimarães and Tatiana Aires Tavares. 2014. Avaliação de Interfaces de Usuário voltada à Acessibilidade em Dispositivos Móveis: Boas práticas para experiência de usuário. In Anais Estendidos do XX Simpósio Brasileiro de Sistemas Multimídia e Web (João Pessoa). SBC, Porto Alegre, RS, Brasil, 22–29. https://sol.sbc.org.br/index.php/webmedia_estendido/article/view/4923Google Scholar
- IBGE. 2021. Pesquisa Nacional por Amostra de Domicílios Contínua: Acesso à Internet e à televisão e posse de telefone móvel celular para uso pessoal 2019. https://biblioteca.ibge.gov.br/visualizacao/livros/liv101794_informativo.pdfGoogle Scholar
- Iconify. 2022. all open source icons in one framework. https://iconify.design/Google Scholar
- Otto Guilherme Gerstenberger Junior, Guilherme Santoro Gerstenberger, and Thiago Guimarães Yamashita. 2022. Implementação do Pix e expectativas do mercado. https://doi.org/10.5281/zenodo.6527314Google ScholarCross Ref
- Abdul Kabeer Kazi and Mohammad Adeel Mannan. 2013. Factors affecting adoption of mobile banking in Pakistan: Empirical Evidence. International Journal of Research in Business and Social Science (2147-4478) 2, 3 (2013), 54–61.Google ScholarCross Ref
- Mani Tebet Marins, Mariana Nogueira Rodrigues, Jéssica Maldonado Lago da Silva, Karen Cristina Martins da Silva, and Paola Loureiro Carvalho. 2021. Auxílio Emergencial em tempos de pandemia. Sociedade e Estado 36 (2021), 669–692.Google ScholarCross Ref
- Tainá Marçal dos Santos Menezes and Ana Klaudia de Almeida Viana Perdigão. 2021. O TIPO PALAFITA AMAZÔNICO: entre formalidade e informalidade do habitar na Vila da Barca (Belém, Pará, Brasil). 6 (maio 2021), 44–59. https://doi.org/10.21680/2448-296X.2021v6n2ID23710Google ScholarCross Ref
- Débora Maurmo Modesto and Simone Bacellar Leal Ferreira. 2013. Acessibilidade de recursos em uma interface de motor de busca com foco em usuários com baixo letramento. In Proceedings of the 12th Brazilian Symposium on Human Factors in Computing Systems. 32–41.Google ScholarDigital Library
- Prema Nedungadi, Kathryn Devenport, Rita Sutcliffe, and Raghu Raman. 2020. Towards a digital learning ecology to address the grand challenge in adult literacy. Interactive Learning Environments (2020), 1–14.Google Scholar
- ONU. 2015. Transformando Nosso Mundo: A Agenda 2030 para o Desenvolvimento Sustentável. https://brasil.un.org/sites/default/files/2020-09/agenda2030-pt-br.pdfGoogle Scholar
- Raquel O. Prates, Clarisse S. de Souza, and Simone D. J. Barbosa. 2000. Methods and Tools: A Method for Evaluating the Communicability of User Interfaces. Interactions 7, 1 (jan 2000), 31–38. https://doi.org/10.1145/328595.328608Google ScholarDigital Library
- Elaine Regiane Damaceno Ribeiro. 2020. Desafios digitais no setor financeiro: efeitos das tecnologias da informação e comunicação nas atividades bancárias no Brasil pós 2014. (2020).Google Scholar
- Ayushi Srivastava, Shivani Kapania, Anupriya Tuli, and Pushpendra Singh. 2021. Actionable UI Design Guidelines for Smartphone Applications Inclusive of Low-Literate Users. 5, CSCW1, Article 136 (apr 2021), 30 pages. https://doi.org/10.1145/3449210Google ScholarDigital Library
- Indrani Medhi Thies. 2015. User interface design for low-literate and novice users: Past, present and future. Foundations and Trends® in Human-Computer Interaction 8, 1 (2015), 1–72.Google ScholarCross Ref
- Rucha Tulaskar. 2020. Study of Instructional Illustrations on ICTs: Considering Persona of Low-Literate Users from India. In Proceedings of the 2020 Symposium on Emerging Research from Asia and on Asian Contexts and Cultures (Honolulu, HI, USA) (AsianCHI ’20). Association for Computing Machinery, New York, NY, USA, 53–56. https://doi.org/10.1145/3391203.3391217Google ScholarDigital Library
- W3C. 2018. Accessibillity. https://www.w3.org/standards/webdesign/accessibility Acessado em 25 de maio de 2022.Google Scholar
Index Terms
- A Case Study with a Riverside Community to Improve Apps Instant Payments Access
Recommendations
Cash, Digital Payments and Accessibility: A Case Study from Metropolitan India
Despite the growing interest in digitization and money in HCI and CSCW, the use of cash and digital payments by people with disabilities has received scant attention. We present findings from a qualitative study of people with visual impairments' use of ...
Mobile Payments with Instant Settlements
NGMAST '14: Proceedings of the 2014 Eighth International Conference on Next Generation Mobile Apps, Services and TechnologiesMobile payments have been evolving over a decade and proliferation is largely for contact less wallet services. Most such services are closed loop payment services provided by specific service providers. These services have the advantage of instant ...
Self-Conscious or Self-Confident? A Diary Study Conceptualizing the Social Accessibility of Assistive Technology
With the recent influx of smartphones, tablets, and wearables such as watches and glasses, personal interactive device use is increasingly visible and commonplace in public and social spaces. Assistive Technologies (ATs) used by people with disabilities ...
Comments