Albuquerque, M., Barbosa, L., Moreira, J., Silva, A., & Melo, T. (2024). Fine-tuning Open-source Large Language Models for Automated Response to Customer Feedback. In Anais do XII Symposium on Knowledge Discovery, Mining and Learning, (pp. 65-72). Porto Alegre: SBC. doi:10.5753/kdmile.2024.244556