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An industrial experience report on the challenges in training localization and internationalization testers

Published: 17 October 2023 Publication History

Abstract

Localization (l10n) and internationalization (i18n) testing are crucial to a software that has been through the process of globalization (g11n) since most of the failures found with this strategy are highly visible for the end user. However, this practice faces some challenges when compared to other testing strategies. One of them is the lack of supporting material in literature and online, that directs affect the training of novice testers for this practice. This is awful because to assure the software’s quality the tester must be well trained. In the context were this study was performed, the training of novice l10n and i18n testers is conducted using the official test suite and software version. The problem with this approach is that by using the stable version of the software the tester might complete the training stage without observing in practice any l10n and i18n failure. This work reports the results and findings from a study conducted with l10n-trainer tool [3] in this industrial setting. The tool seeds l10n and i18n faults in Android applications. The seeded apps were used on the training two novice l10n and i18n testers to assure that during the training stage the testers had contact with l10n and i18n failures. By using l10n-trainer, we noticed that the novice tester that used the tool before run the traditional training test suite could report 6 new issues on the official software, whilst the other tester that followed the traditional training could not report any.

References

[1]
Zulfiqar Ali. 2019. Behavior-driven development as an error-reduction practice for mobile application testing. International Journal of Computer Science Issues (IJCSI) 16, 2 (2019), 1–10.
[2]
Maria Couto and Breno Miranda. 2022. Towards Improving Automation Support for Internationalization and Localization Testing. In Anais Estendidos do XXI Simpósio Brasileiro de Qualidade de Software (Curitiba/PR). SBC, Porto Alegre, RS, Brasil, 9–14. https://doi.org/10.5753/sbqs_estendido.2022.227653
[3]
Maria Couto and Breno Miranda. 2023. l10n-trainer: a Tool to Assist in the Training of Localization (l10n) and Internationalization (i18n) Testers. In Proceedings of the XXXVII Brazilian Symposium on Software Engineering (Campo Grande, Brazil) (SBES ’23). Association for Computing Machinery, New York, NY, USA, 6 pages. https://doi.org/10.1145/3613372.3613420
[4]
IBM. [n. d.]. IMB Guidelines to Design Global Solutions. http://www-01.ibm.com/ software/globalization/guidelines/a3.html
[5]
Ilya Krukowski. [n. d.]. Implementing Product Localization for International Markets. https://learn.g2.com/product-localization
[6]
Ronnie ES Santos, J Rafael Cordeiro, Yvan Labiche, Cleyton VC Magalhães, and Fabio QB da Silva. 2020. Bug! Falha! Bachi! Fallo! Défaut! 程序错误! What about Internationalization Testing in the Software Industry?. In Proceedings of the 14th ACM/IEEE International Symposium on Empirical Software Engineering and Measurement (ESEM). 1–6.

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  1. An industrial experience report on the challenges in training localization and internationalization testers

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    SAST '23: Proceedings of the 8th Brazilian Symposium on Systematic and Automated Software Testing
    September 2023
    133 pages
    ISBN:9798400716294
    DOI:10.1145/3624032
    Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 17 October 2023

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    Author Tags

    1. Internationalization
    2. Localization
    3. i18n
    4. l10n
    5. tool
    6. training

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    • Refereed limited

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    Overall Acceptance Rate 45 of 92 submissions, 49%

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