Isabella Santos, Marcos Villas, and Sergio Lifschitz. 2024.
 Satisfaction Analysis of Brazilian Services and Products on Electronic Platforms: A Text Mining Approach. In <em>Companion Proceedings of the 39th Brazilian Symposium on Databases</em>, October 14, 2024, Florianópolis/SC, Brasil. SBC, Porto Alegre, Brasil, 37-43. DOI: <a href="https://doi.org/10.5753/sbbd_estendido.2024.243794">https://doi.org/10.5753/sbbd_estendido.2024.243794</a>.