Bianca Trinkenreich, Gleison Santos, and Monalessa Barcellos. 2017.
 SINIS – A method to support defining goals, strategies and indicators for IT Services. In <em>Proceedings of the 16th Brazilian Symposium on Software Quality</em>, August 28, 2017, Rio de Janeiro, Brasil. SBC, Porto Alegre, Brasil, 370-384. DOI: <a href="https://doi.org/10.5753/sbqs.2017.15118">https://doi.org/10.5753/sbqs.2017.15118</a>.