A. Santana and H. Moura.
" Software Process Improvement Programs: Reflections from the Perspective of an Intervention Theory", in <em>Proceedings of the 4th Brazilian Symposium on Software Quality</em>, Porto Alegre-RS, 2005, pp. 117-131, doi: <a href="https://doi.org/10.5753/sbqs.2005.16158">https://doi.org/10.5753/sbqs.2005.16158</a>.