Santana Neto, José, 		Santos, Cleiton, 		Rezine, Jaison, 		Alves, Marco, 		Dominico, Simone, 		Peres, Leticia, E 		Todt, Eduardo.
" From Complaints to Requirements: Using NLP and QFD to Derive Use Cases for University Academic Management System" <em>Anais do Simpósio Brasileiro de Qualidade de Software (SBQS)</em> [Online], (4 novembro 2025)