André Ximenes
Jéssyka Vilela
ABSTRACT
Context: In recent years, public organizations are adopting new technologies and innovating processes to improve the quality of services provided to society. In the context of digital transformation, in addition to the use of new technologies, organizations need to transform their culture and acquire new competencies so that teams can change their mindset and adopt innovative work practices. Problem: Digital transformation requires changes in internal processes, as well as in the technical and behavioral skills of teams, involving new ways of evaluating and directing the professional development of employees. Method: We conducted a case study at a public organization where a competency management model was developed based on the analysis of internal documentation and discussions with the organization’s stakeholders. The evaluation of the proposed model was carried out through a focus group with 11 professionals. Results: The article describes a competency management model to support digital transformation and business process improvement projects. The competency management model includes 4 roles and 37 competencies for teams. The model includes a competency matrix to map and assess the competencies needed for each role and actions to develop new competencies. Lessons Learned: Our experience suggests that developing competencies to support digital transformation initiatives requires establishing a shared alignment and a long-term vision to ensure effective organizational learning.
- Carina Alves, Iveruska Jatobá, George Valença, and Glória Fraga. 2018. Exploring the influence of organizational culture on BPM success: the experience of the Pernambuco Court of Accounts. In Business Process Management Cases. Springer, 593–610.Google Scholar
- Stephen J Andriole. 2018. Skills and competencies for digital transformation. IT Professional 20, 6 (2018), 78–81.Google ScholarDigital Library
- Chris Argyris. 1977. Organizational learning and management information systems. Accounting, Organizations and Society 2, 2 (1977), 113–123.Google ScholarCross Ref
- Adam Baker, Kara Pepe, Nicole Hutchison, Hoong Yan See Tao, Russell Peak, Mark Blackburn, Rabia Khan, and Clifford Whitcomb. 2021. Enabling the Digital Transformation of the Workforce: A Digital Engineering Competency Framework. In 2021 IEEE International Systems Conference (SysCon). IEEE, 1–8.Google Scholar
- Tabrizi Behnam, Ed Lam, Kirk Girard, and Vernon Irvin. 2019. Digital Transformation Is Not About Technology. Harvard Business Review. https://hbr.org/2019/03/digital-transformation-is-not-about-technologyGoogle Scholar
- João Helis JA Bernardo, José Jorge Lima Dias Jr, and José Adson OG Cunha. 2016. Atribuições e competências individuais do Scrum Master: um estudo exploratório. In Anais do XII Simpósio Brasileiro de Sistemas de Informação. SBC, 470–477.Google Scholar
- Gustavo Boog. 2002. Manual de gestão de pessoas e equipes. Editora Gente.Google Scholar
- Sandford Borins. 2001. Encouraging innovation in the public sector. Journal of intellectual capital(2001).Google Scholar
- Letícia Bragagnolo. 2019. O papel do BPM na transformação digital. https://blog.smlbrasil.com.br/bpm-na-transformacao-digital/Google Scholar
- Hanna De Vries, Victor Bekkers, and Lars Tummers. 2016. Innovation in the public sector: A systematic review and future research agenda. Public administration 94, 1 (2016), 146–166.Google Scholar
- Joel Souza Dutra. 2013. Gestão de pessoas articulada por meio de competências. Contribuições para a gestão de pessoas na administração pública. São Paulo, SP: FIA/USP(2013).Google Scholar
- Kátia Fernandes. 2022. Gestão por Competências: o que é, importância e como implantar na sua organização. https://www.twygoead.com/site/blog/gestao-por-competencias/Google Scholar
- Gijs Houtzagers. 1999. Empowerment, using skills and competence management. Participation and Empowerment: An International Journal (1999).Google Scholar
- IGOVSP. 2014. Rede Paulista de Inovação em Governo.http://igovsp.net/sp/sobre/Google Scholar
- Florian Imgrund, Marcus Fischer, Christian Janiesch, and Axel Winkelmann. 2018. Approaching digitalization with business process management. Proceedings of the MKWI(2018), 1725–1736.Google Scholar
- Nicole C Jackson. 2019. Managing for competency with innovation change in higher education: Examining the pitfalls and pivots of digital transformation. Business Horizons 62, 6 (2019), 761–772.Google ScholarCross Ref
- Iveruska Jatobá and Carina Frota Alves. 2015. How Organizational Culture influences BPM Evolution. Simpósio Brasileiro de Sistemas de Informação (2015).Google Scholar
- Shahyan Khan. 2016. Leadership in the digital age: A study on the effects of digitalisation on top management leadership.Google Scholar
- Monika Klun and Peter Trkman. 2018. Business process management–at the crossroads. Business Process Management Journal(2018).Google Scholar
- Jyrki Kontio, Laura Lehtola, and Johanna Bragge. 2004. Using the focus group method in software engineering: obtaining practitioner and user experiences. In Proceedings. 2004 International Symposium on Empirical Software Engineering, 2004. ISESE’04. IEEE, 271–280.Google ScholarCross Ref
- Geoff Mulgan, David Albury, 2003. Innovation in the public sector. Strategy Unit, Cabinet Office 1, 1 (2003), 40.Google Scholar
- R Palan. 2007. Competency management. Jakarta: PPM (2007), 30–41.Google Scholar
- Frederico Cesar Mafra Pereira, Ricardo Rodrigues Barbosa, and Leonora da Cunha Duarte. 2021. Integração entre gestão do conhecimento e business process management: perspectivas de profissionais em BPM. Perspectivas em Ciência da Informação 25 (2021), 170–191.Google Scholar
- Maria Odete Rabaglio. 2001. Seleção por competências. 2ª edição–Editora: Educator. São Paulo (2001).Google Scholar
- Per Runeson and Martin Höst. 2009. Guidelines for conducting and reporting case study research in software engineering. Empirical software engineering 14, 2 (2009), 131–164.Google Scholar
- SERPRO. 2016. Hackathon Serpro: uma maratona pela inovação em soluções públicas. http://intra.serpro.gov.br/tema/artigos-opinioes/hackathon-serpro-uma-maratona-pela-automatizacao-de-solucoes-publicasGoogle Scholar
- Ana-Marija Stjepić and Dalia Suša Vugec. 2019. Managing Business Processes in the Age of Digital Transformation: A Literature Review. International Journal of Economics and Management Engineering 13, 5(2019), 730–736.Google Scholar
- TCU. 2017. Relatório de Levantamento do Tribunal de Contas Da União. Despacho de 14/6/2017.https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwit2pH20cD6AhXSFbkGHZf5BGoQFnoECAMQAQ&url=https%3A%2F%2Fportal.tcu.gov.br%2Flumis%2Fportal%2Ffile%2FfileDownload.jsp%3FfileId%3D8A81881F62B15ED20162E39DB9C50879&usg=AOvVaw3WbiJeY7bkEthPef53rqjhGoogle Scholar
- Francisco Pedro Vieira 2002. Gestão, baseada nas competências, na ótica de gestores, funcionarios e clientes, na Empresa de Assistência Técnica e Extensão Rural do Estado de Rondônia: EMATER, RO. (2002).Google Scholar
- Jan Vom Brocke and Michael Rosemann. 2010. Handbook on business process management 2: Strategic alignment, governance, people and culture. Springer.Google Scholar
Index Terms
- A Competency Management Model to Support Digital Transformation Initiatives in a Public Organization
Recommendations
Leading Digital Transformation with e-Governance Competency Framework
ICEGOV '17: Proceedings of the Special Collection on eGovernment Innovations in IndiaIn view of the global trend of Governments moving towards people-driven services and transformation in public service delivery using ICT, countries need to improve their business climate, invest in people's education and health, and promote good ...
Information management in public sector agencies: a context-sensitive conceptual framework of CIO competence
Current issues in IT educationManagerial responsibilities for information technology (IT) have, increasingly, been consolidated in the person of the "chief information officer" (CIO). Despite the increased prevalence of the CIO position, no one model has emerged that explains what ...
Competency Leadership Model: A Practical Case
ICIME 2018: Proceedings of the 2018 10th International Conference on Information Management and EngineeringThe objective of this is to find the competencies or success factors that characterize the leaders in the segment of savings and credit cooperatives. To reach the aforementioned objective, the Lominger methodology was used, which considers the ...
Comments