PIMENTEL, Thiago P.; 						GOLDSCHMIDT, Ronaldo Ribeiro.
 Sequential Sentiment Pattern Mining to Predict Churn in CRM Systems: A Case Study with Telecom Data. <em>In</em>: BRAZILIAN SYMPOSIUM ON INFORMATION SYSTEMS (SBSI), 15.	, 2019, Aracajú.
	 
	<strong>Anais</strong> [...].
 Porto Alegre: Sociedade Brasileira de Computação, 
	2019
.
 p. 79-86.