Leonardo Leite and Denis Rezende. 2006.
 CITIZEN RELATIONSHIP MANAGMENT: Proposal for Municipalities to perform citizen relationship management, supported by integrated Information Systems. In <em>Proceedings of the 3rd Brazilian Symposium on Information Systems</em>, November 08, 2006, Curitiba, Brasil. SBC, Porto Alegre, Brasil, 121-129. DOI: <a href="https://doi.org/10.5753/sbsi.2006.14735">https://doi.org/10.5753/sbsi.2006.14735</a>.