FERREIRA, Rafael G.; 						RALHA, Célia G..
 Process Modeling Applied in the Management of a Real IT Environment.
<strong>Proceedings of the Brazilian Symposium on Information Systems (SBSI)</strong>, [S.l.], p. 216-223, oct. 2005.
ISSN 0000-0000.
Available at: &lt;<a href="https://sol.sbc.org.br/index.php/sbsi/article/view/14987" target="_new">https://sol.sbc.org.br/index.php/sbsi/article/view/14987</a>&gt;. Date accessed: 17 may 2024.
doi: <a href="https://doi.org/10.5753/sbsi.2005.14987">https://doi.org/10.5753/sbsi.2005.14987</a>.