J. Vilela and C. Alves.
" A BPM Maturity Model to guide the evolution of BPM Competences in a Public Institution", in <em>Anais do XXI Simpósio Brasileiro de Sistemas de Informação</em>, Recife/PE, 2025, pp. 9-18, doi: <a href="https://doi.org/10.5753/sbsi.2025.245940">https://doi.org/10.5753/sbsi.2025.245940</a>.