Oliveira, A., 		Silva, A., 		Camara, D., 		Silva, E., & 		Santiago, L.
(2025).
 Process Automation with BPM and Emerging Technologies for Service and Industrial Process Optimization: Systematic Mapping.
In <em>Proceedings of the 21st Brazilian Symposium on Information Systems</em>, (pp. 85-94). Porto Alegre: SBC.
doi:10.5753/sbsi.2025.246014