Oliveira, Alisson, 		Silva, Alyne, 		Camara, Davi, 		Silva, Eduardo, AND 		Santiago, Lindalva.
" Process Automation with BPM and Emerging Technologies for Service and Industrial Process Optimization: Systematic Mapping" <em>Proceedings of the Brazilian Symposium on Information Systems (SBSI)</em> [Online], (19 May 2025)