GuimarĂ£es, K., Silva, G., Takagi, N., & Souza, P. (2026). A Heuristics-Based Framework for User Satisfaction Evaluation Across the Lifecycle of Information Systems Projects. In Proceedings of the 22nd Brazilian Symposium on Information Systems, (pp. 1257-1275). Porto Alegre: SBC. doi:10.5753/sbsi.2026.248774