GASPAR, Leandro dos Santos; BERNARDINI, Flávia Cristina; WEITZEL, Leila.
Analysis of Information Retrieval in Call Center Documents - Case Study in Computer Solutions Bases. In: BRAZILIAN SYMPOSIUM ON INFORMATION SYSTEMS (SBSI), 12. , 2016, Florianópolis.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2016
.
p. 041-044.
ISSN 3086-4836.
DOI: https://doi.org/10.5753/sbsi.2016.6013.