G. Silva and E. Canedo.
" Human Factors in the Design of Chatbot Interactions: Conversational Design Practices: Extended Abstract – CTDSI/CTCCSI 2024", in <em>Anais Estendidos do XX Simpósio Brasileiro de Sistemas de Informação</em>, Juiz de Fora/MG, 2024, pp. 48-50, doi: <a href="https://doi.org/10.5753/sbsi_estendido.2024.238531">https://doi.org/10.5753/sbsi_estendido.2024.238531</a>.