GARANHANI JUNIOR, Luiz Carlos; GALIAN, Moisés de Sousa; BARROS, Vanessa Tavares de Oliveira; BARROS, Rodolfo Miranda de. IT Event Management in the Municipal Public Sector: An Automated Architecture Based on ITIL 4 and Fuzzy Inference. In: NEW IDEAS AND EMERGING RESULTS TRACK IN INFORMATION SYSTEMS - POSITION PAPERS - BRAZILIAN SYMPOSIUM ON INFORMATION SYSTEMS (SBSI), 22. , 2026, Vitória/ES. Anais [...]. Porto Alegre: Sociedade Brasileira de Computação, 2026 . p. 212-225. ISSN 3086-545X. DOI: https://doi.org/10.5753/sbsi_estendido.2026.248987.