Luiz Carlos Garanhani Junior, Moisés Galian, Vanessa Barros, and Rodolfo Barros. 2026.
 IT Event Management in the Municipal Public Sector: An Automated Architecture Based on ITIL 4 and Fuzzy Inference. In <em>Anais Estendidos do XXII Simpósio Brasileiro de Sistemas de Informação</em>, maio 25, 2026, Vitória/ES, Brasil. SBC, Porto Alegre, Brasil, 212-225. DOI: <a href="https://doi.org/10.5753/sbsi_estendido.2026.248987">https://doi.org/10.5753/sbsi_estendido.2026.248987</a>.