Garanhani Junior, Luiz Carlos, 		Galian, Moisés, 		Barros, Vanessa, AND 		Barros, Rodolfo.
" IT Event Management in the Municipal Public Sector: An Automated Architecture Based on ITIL 4 and Fuzzy Inference" <em>Companion Proceedings of the Brazilian Symposium on Information Systems (SBSI)</em> [Online], (25 May 2026)