Chico, Víctor, 		Zucchi, Luiz, 		Ferragut, Daniel, 		Caus, Rodrigo, 		de Freitas, Victor, AND 		dos Reis, Julio Cesar.
" Automated question answering via natural language sentence similarity: Achievements for Brazilian e-commerce platforms" <em>Proceedings of the Brazilian Symposium in Information and Human Language Technology (STIL)</em> [Online], (25 September 2023)