Silva, C., 		Maita, A., 		Almeida Filho, G., 		Silva, C., 		Dimant, G., 		Almeida, R., 		Costa, G., 		Araujo, A., 		Santana, B., 		Blay, E., & 		Peres, S.
2025 set 22.  Evaluating LLM-Based Chatbots through Touchpoint-Driven Process Models. Anais do Workshop sobre Bots na Engenharia de Software (WBOTS). [Online] :