Silva, Carlos, Ana R. Cárdenas Maita, Gregorio Assagra de Almeida Filho, Caio V. Melo da Silva, Gabriel Dimant, Renato A. Almeida, Guilherme M. Lopes Costa, Anna M. Cintra Araujo, Barbara Correia Dos Santos Santana, Enio Alterman Blay, and Sarajane Marques Peres. " Evaluating LLM-Based Chatbots through Touchpoint-Driven Process Models." Proceedings of the 2nd Workshop on Bots in Software Engineering, Recife/PE, 2025. SBC, 2025, pp.1-10.