A Systematic Mapping of the Literature on the Application of Digital Games in the Training of Organizational Processes
Keywords:Serious digital games, Business processes, Organizational processes, Organizational process training, Systematic literature mapping
This paper analyzes the state of the art in the use of games in organizational process training. A systematic literature mapping was conducted and guided by five research questions - (1) if games have been used for organizational training and (2) process training; (3) what kind of games have being used and (4) how they were designed; and (5) what was the impact of using games in process training. From 295 documents found, 21 articles were selected for further reading. Analysis of these studies show that the use of games for organizational process training is still little explored. In addition, the works analyzed describe in a superficial way the design and construction of these games, as well as exploring their impacts in a limited way.
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