Strategies for Managing Critical Success Factors of BPM Initiatives in Brazilian Public Organizations: A Qualitative Empirical Study

Authors

  • Hígor Ricardo Monteiro Santos Universidade de Pernambuco
  • George Augusto Valença Universidade Federal Rural de Pernambuco
  • Carina Frota Alves Universidade Federal de Pernambuco

DOI:

https://doi.org/10.5753/isys.2015.279

Abstract

Business Process Management involves theoretical and operational elements from areas such as Production Engineering, Management and Informatics. In previous studies, we identified critical success factors of BPM initiatives in Brazilian Public Organizations through two multiple case studies. In this work, we intend to investigate how to manage these factors. To achieve this goal, we conducted two focus groups. Five professionals group with experience (specialists) in BPM initiatives in the public sector attended the first focus. The second was performed in a public organization that is conducting a three-year old BPM initiative. It was evidenced that many strategies suggested by specialists are being applied by the public organization investigated in the second focus group. In addition, other strategies were cited to manage the FCS. The main contribution of this study is to investigate from a practical perspective the critical success factors for BPM initiatives in public organizations.

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Published

2015-07-15

How to Cite

Santos, H. R. M., Valença, G. A., & Alves, C. F. (2015). Strategies for Managing Critical Success Factors of BPM Initiatives in Brazilian Public Organizations: A Qualitative Empirical Study. ISys - Brazilian Journal of Information Systems, 8(1), 42–64. https://doi.org/10.5753/isys.2015.279

Issue

Section

Extended versions of selected articles