SANTOS, H. R. M.; VALENÇA, G. A.; ALVES, C. F. Strategies for Managing Critical Success Factors of BPM Initiatives in Brazilian Public Organizations: A Qualitative Empirical Study. iSys - Brazilian Journal of Information Systems, [S. l.], v. 8, n. 1, p. 42–64, 2015. DOI: 10.5753/isys.2015.279. Disponível em: https://sol.sbc.org.br/journals/index.php/isys/article/view/279. Acesso em: 23 oct. 2021.