SÁ, C. A.; MOURA, R. S. A Study about Metrics for Defining the Author Reputation of Web Comments on Products. iSys - Brazilian Journal of Information Systems, [S. l.], v. 12, n. 3, p. 6–23, 2019. DOI: 10.5753/isys.2019.595. Disponível em: https://sol.sbc.org.br/journals/index.php/isys/article/view/595. Acesso em: 4 may. 2024.