PIRES, E.; ARAÚJO, R. MAPAC: Process Analysis for Citizen Approach Method. iSys - Brazilian Journal of Information Systems, [S. l.], v. 13, n. 2, p. 04–33, 2020. DOI: 10.5753/isys.2020.752. Disponível em: https://sol.sbc.org.br/journals/index.php/isys/article/view/752. Acesso em: 24 apr. 2024.