SANTOS, L. E. S.; SOARES, M. S. An Action Research for User Requirements Processes in a Brazilian Public Institution. iSys - Brazilian Journal of Information Systems, [S. l.], v. 13, n. 2, p. 60–109, 2020. DOI: 10.5753/isys.2020.760. Disponível em: https://sol.sbc.org.br/journals/index.php/isys/article/view/760. Acesso em: 19 apr. 2024.