Santos, Hígor Ricardo Monteiro, George Augusto Valença, and Carina Frota Alves. “Strategies for Managing Critical Success Factors of BPM Initiatives in Brazilian Public Organizations: A Qualitative Empirical Study”. iSys - Brazilian Journal of Information Systems 8, no. 1 (July 15, 2015): 42–64. Accessed October 23, 2021. https://sol.sbc.org.br/journals/index.php/isys/article/view/279.