An Action Research for User Requirements Processes in a Brazilian Public Institution

Authors

  • Luís E. S. Santos Universidade Federal do Sergipe (UFS)
  • Michel S. Soares Universidade Federal do Sergipe (UFS)

DOI:

https://doi.org/10.5753/isys.2020.760

Keywords:

Action Research, Public Sector, Requirements Documentation, Requirements Engineering, SysML, User Requirements

Abstract

Requirements Engineering stands out as a key phase within Software Engineering for establishing a strict and common vision between the client and the project team on software requirements. This study was carried out using the action research methodology in a public institution, with the goal of proposing and applying a user requirements elicitation and documentation process. In the process, a template is used for documenting requirements using SysML (Systems Modeling Language). Both qualitative and quantitative evaluations were carried out to evaluate the effectiveness of the process. Results suggest that the intervention achieved positive results, including evidence of improvements in user requirements elicitation and documentation.

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Published

2020-04-05

How to Cite

Santos, L. E. S., & Soares, M. S. (2020). An Action Research for User Requirements Processes in a Brazilian Public Institution. ISys - Brazilian Journal of Information Systems, 13(2), 60–109. https://doi.org/10.5753/isys.2020.760

Issue

Section

Regular articles