O. T. MELLO, P.; REVOREDO, K.; MARIA SANTORO, F. IT Incident Solving Domain Experiment on Business Process Failure Prediction. Journal of Information and Data Management, [S. l.], v. 11, n. 1, 2021. DOI: 10.5753/jidm.2020.2028. Disponível em: https://sol.sbc.org.br/journals/index.php/jidm/article/view/2028. Acesso em: 22 may. 2022.