Exploring Young Adults’ Understanding and Experience with a Digital Legacy Management System
DOI:
https://doi.org/10.5753/jis.2019.553Keywords:
Digital Legacy, Death, Digital Legacy Technologies, Semiotic Inspection Method, SIM, Semiotic Engineering, Digital Legacy Management System, Digital Legacy Management Framework, DiLeMa Framework.Abstract
The current society produces and consumes large amounts of digital content, especially young people. Each person accumulates throughout their lives a set of digital items that will constitute their own digital legacy. Recently, a number of works that focus on post-mortem data and technology have been published. Our work adds to the existing body of work, and explores the perspective of Brazilian young adults between the ages of 18 and 24 on digital legacy management systems. We investigate how this public understands the new concepts introduced by this domain, and what are their attitude towards it based on their experience with the different roles offered by the system, namely the account owner, the trusted contact and the heirs. We selected the system Afternote to provide a context for our exploration. The first step in our study was to perform a systematic analysis of the system, followed by two user studies in which young adults explored and shared their views of the system, based on their focus on the role of account owner or trusted contact. Our results show that participants could understand the novel concepts introduced by Afternote, but some of the processes that would take place in the future represented more of a challenge. They believed the system was useful, but raised many issues and costs associated to its use. These results contribute to the ongoing research, evaluation and design of Digital Legacy Management Systems.
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References
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W. Jones, V. Bellotti, R. Capra, J. D. Dinneen, G. Mark, C. Marshall, K. Moffatt, J. Teevan, and M. Van Kleek, "For richer, for poorer, in sickness or in health...: The long-term management of personal information", in Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems, CHI EA ’16, (New York, NY, USA), pp. 3508-3515, ACM, 2016.
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C. Leitão, C. Maciel, L. S. G. Piccolo, L. Salgado, P. C. de Souza, R. Prates, R. Pereira, and V. C. Pereira, "Human values in hci: A challenge for the grandihc-br", in Proceedings of the XVI Brazilian Symposium on Human Factors in Computing Systems, IHC 2017, (New York, NY, USA), pp. 70:1-70:6, ACM, 2017.
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A. D. Lopes, C. Maciel, and V. C. Pereira, "Recomendações para o design de memórias digitais na web social", in Proceedings of the 13th Brazilian Symposium on Human Factors in Computing Systems, IHC ’14, (Porto Alegre, Brazil), pp. 275-284, Sociedade Brasileira de Computação, 2014.
V. C. Pereira, C. Maciel, and C. F. Leitão, "The design of digital memorials: Scaffolds for multicultural communication based on a semiotic analysis of tombs", in Proceedings of the 15th Brazilian Symposium on Human Factors in Computer Systems, IHC ’16, (New York, NY, USA), pp. 25:1-25:10, ACM, 2016.
K. L. de Campos, T. Justi, C. Maciel, and V. C. Pereira, "Digital memorials: A proposal for data management beyond life", in Proceedings of the XVI Brazilian Symposium on Human Factors in Computing Systems, IHC 2017, (New York, NY, USA), pp. 23:1-23:10, ACM, 2017.
S. Jamison-Powell, P. Briggs, S. Lawson, C. Linehan, K. Windle, and H. Gross, ""ps. i love you": Understanding the impact of posthumous digital messages", in Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, CHI ’16, (New York, NY, USA), pp. 2920-2932, ACM, 2016.
F. H. S. Pereira, R. O. Prates, C. Maciel, and V. C. Pereira, "Analysis of interaction anticipation and volitive aspects in digital posthumous communication systems", in Proceedings of the 15th Brazilian Symposium on Human Factors in Computer Systems, IHC ’16, (New York, NY, USA), pp. 19:1-19:10, ACM, 2016.
DeadSocial, "DeadSocial - Prepare for Death Digitally & Build Your Digital Legacy - DeadSocial - Digital Legacy Management", 2018. Last accessed: May, 2018.
R. Gulotta, W. Odom, H. Faste, and J. Forlizzi, "Legacy in the age of the internet: Reflections on how interactive systems shape how we are remembered", in Proceedings of the 2014 Conference on Designing Interactive Systems, DIS ’14, (New York, NY, USA), pp. 975-984, ACM, 2014.
J. Pfister, ""this will cause a lot of work.": Coping with transferring files and passwords as part of a personal digital legacy", in Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW ’17, (New York, NY, USA), pp. 1123-1138, ACM, 2017.
C. S. de Souza, The semiotic engineering of human-computer interaction. MIT press, 2005.
C. S. de Souza and C. F. Leitão, Semiotic Engineering Methods for Scientific Research in HCI. Morgan & Claypool, 2009.
R. O. Prates, M. B. Rosson, and C. S. de Souza, "Analysis of configuration decision space over time: The google inactive manager account case", in Proceedings of the 15th Brazilian Symposium on Human Factors in Computing Systems, IHC ’16, (New York, NY, USA), pp. 23:1-23:10, ACM, 2016.
R. O. Prates, M. Rosson, and C. S. de Souza, "Interaction anticipation: Communicating impacts of groupware configuration settings to users", in End-User Development (P. Díaz, V. Pipek, C. Ardito, C. Jensen, I. Aedo, and A. Boden, eds.), vol. 9083 of Lecture Notes in Computer Science, pp. 192-197, Cham: Springer International Publishing, 2015.
R. O. Prates, M. B. Rosson, and C. S. de Souza, "Making decisions about digital legacy with google’s inactive account manager", in HumanComputer Interaction - INTERACT 2015. INTERACT 2015 (F. M. G. T. P. P. W. M. DAbascal J., Barbosa S., ed.), vol. 9296 of Lecture Notes in Computer Science, pp. 201-209, Springer, 2015.
V. Wulf and B. Golombek, "Exploration environments: Concept and empirical evaluation", in Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work, GROUP ’01, (New York, NY, USA), pp. 107-116, ACM, 2001.
M. P. Junior, S. I. d. R. Xavier, and R. O. Prates, "Investigating the use of a simulator to support users in anticipating impact of privacy settings in facebook", in Proceedings of the 18th International Conference on Supporting Group Work, GROUP ’14, (New York, NY, USA), pp. 63-72, ACM, 2014.
R. O. Prates, M. Rosson, and C. S. de Souza, "Analyzing the communicability of configuration decision space over time in collaborative systems through a case study", Journal on Interactive Systems - JIS, vol. 8, pp. 62-76, 2017.
W. Odom, R. Banks, D. Kirk, R. Harper, S. Lindley, and A. Sellen, "Technology heirlooms?: Considerations for passing down and inheriting digital materials", in Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, CHI ’12, (New York, NY, USA), pp. 337-346, ACM, 2012.
C. Maciel and V. C. Pereira, Digital Legacy and Interaction: PostMortem Issues. Springer International Publishing, 2013.
M. Massimi, W. Odom, R. Banks, and D. Kirk, "Matters of life and death: Locating the end of life in lifespan-oriented hci research", in Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, CHI ’11, (New York, NY, USA), pp. 987-996, ACM, 2011.
The Digital Beyond, "Digital Death and Afterlife Online Services List | The Digital Beyond", 2018. Last accessed: November, 2018.
J. de Oliveira, L. Amaral, L. P. Reis, and B. M. Faria, "A study on the need of digital heritage management plataforms", in Information Systems and Technologies (CISTI), 2016 11th Iberian Conference on, pp. 1-6, IEEE, 2016.
M. Massimi and R. M. Baecker, "A death in the family: Opportunities for designing technologies for the bereaved", in Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, CHI ’10, (New York, NY, USA), pp. 1821-1830, ACM, 2010.
R. Gulotta, A. Kelliher, and J. Forlizzi, "Digital systems and the experience of legacy", in Proceedings of the 2017 Conference on Designing Interactive Systems, DIS ’17, (New York, NY, USA), pp. 663-674, ACM, 2017.
W. Jones, V. Bellotti, R. Capra, J. D. Dinneen, G. Mark, C. Marshall, K. Moffatt, J. Teevan, and M. Van Kleek, "For richer, for poorer, in sickness or in health...: The long-term management of personal information", in Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems, CHI EA ’16, (New York, NY, USA), pp. 3508-3515, ACM, 2016.
V. Kaptelinin, "Making the case for an existential perspective in hci research on mortality and death", in Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems, CHI EA ’16, (New York, NY, USA), pp. 352-364, ACM, 2016.
Instituto Brasileiro de Geografia e Estatística, "Pnad - acesso à internet e à televisão e posse de telefone móvel celular para uso pessoal", 2016. Last accessed: May, 2018.
F. Tempesta, F. H. S. Pereira, and R. O. Prates, "Young adults’ perspective on managing digital legacy: An analytical and exploratory study", in Proceedings of the 17th Brazilian Symposium on Human Factors in Computing Systems, IHC 2018, (New York, NY, USA), Association for Computing Machinery, 2018.
Afternote, "Online service to record your life story, funeral and legacy", 2018. Last accessed: May, 2018.
F. H. S. Pereira and R. O. Prates, "A conceptual framework to design users digital legacy management systems", in Proceedings of the XVI Brazilian Symposium on Human Factors in Computing Systems, IHC 2017, (New York, NY, USA), pp. 1:1-1:10, ACM, 2017.
F. H. S. Pereira, "Investigação sobre antecipação dos impactos da interação em sistemas de gerência de legado digital de usuários", 2017. Available in: http://www.bibliotecadigital.ufmg.br/dspace/handle/1843/ ESBF-AQRQHW. Last accessed: November, 2018.
C. S. de Souza, C. F. Leitão, R. O. Prates, and E. J. da Silva, "The semiotic inspection method", in Proceedings of VII Brazilian Symposium on Human Factors in Computing Systems, IHC ’06, (New York, NY, USA), pp. 148-157, ACM, 2006.
M. C. C. Baranauskas, C. S. de Souza, and R. Pereira, "Grandihcbr: prospecção de grandes desafios de pesquisa em interação humanocomputador no brasil", in Companion Proceedings of the 11th Brazilian Symposium on Human Factors in Computing Systems, pp. 63-64, Brazilian Computer Society, 2012.
C. Leitão, C. Maciel, L. S. G. Piccolo, L. Salgado, P. C. de Souza, R. Prates, R. Pereira, and V. C. Pereira, "Human values in hci: A challenge for the grandihc-br", in Proceedings of the XVI Brazilian Symposium on Human Factors in Computing Systems, IHC 2017, (New York, NY, USA), pp. 70:1-70:6, ACM, 2017.
R. M. de Araujo, R. S. Maciel, and C. Boscarioli, "I GranDSI-BR - Grandes Desafios de Pesquisa em Sistemas de Informação no Brasil 2016 a 2026", Relatório técnico, 67pg, 2017. ISBN 978-85-7669-359-8.
A. D. Lopes, C. Maciel, and V. C. Pereira, "Recomendações para o design de memórias digitais na web social", in Proceedings of the 13th Brazilian Symposium on Human Factors in Computing Systems, IHC ’14, (Porto Alegre, Brazil), pp. 275-284, Sociedade Brasileira de Computação, 2014.
V. C. Pereira, C. Maciel, and C. F. Leitão, "The design of digital memorials: Scaffolds for multicultural communication based on a semiotic analysis of tombs", in Proceedings of the 15th Brazilian Symposium on Human Factors in Computer Systems, IHC ’16, (New York, NY, USA), pp. 25:1-25:10, ACM, 2016.
K. L. de Campos, T. Justi, C. Maciel, and V. C. Pereira, "Digital memorials: A proposal for data management beyond life", in Proceedings of the XVI Brazilian Symposium on Human Factors in Computing Systems, IHC 2017, (New York, NY, USA), pp. 23:1-23:10, ACM, 2017.
S. Jamison-Powell, P. Briggs, S. Lawson, C. Linehan, K. Windle, and H. Gross, ""ps. i love you": Understanding the impact of posthumous digital messages", in Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, CHI ’16, (New York, NY, USA), pp. 2920-2932, ACM, 2016.
F. H. S. Pereira, R. O. Prates, C. Maciel, and V. C. Pereira, "Analysis of interaction anticipation and volitive aspects in digital posthumous communication systems", in Proceedings of the 15th Brazilian Symposium on Human Factors in Computer Systems, IHC ’16, (New York, NY, USA), pp. 19:1-19:10, ACM, 2016.
DeadSocial, "DeadSocial - Prepare for Death Digitally & Build Your Digital Legacy - DeadSocial - Digital Legacy Management", 2018. Last accessed: May, 2018.
R. Gulotta, W. Odom, H. Faste, and J. Forlizzi, "Legacy in the age of the internet: Reflections on how interactive systems shape how we are remembered", in Proceedings of the 2014 Conference on Designing Interactive Systems, DIS ’14, (New York, NY, USA), pp. 975-984, ACM, 2014.
J. Pfister, ""this will cause a lot of work.": Coping with transferring files and passwords as part of a personal digital legacy", in Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW ’17, (New York, NY, USA), pp. 1123-1138, ACM, 2017.
C. S. de Souza, The semiotic engineering of human-computer interaction. MIT press, 2005.
C. S. de Souza and C. F. Leitão, Semiotic Engineering Methods for Scientific Research in HCI. Morgan & Claypool, 2009.
R. O. Prates, M. B. Rosson, and C. S. de Souza, "Analysis of configuration decision space over time: The google inactive manager account case", in Proceedings of the 15th Brazilian Symposium on Human Factors in Computing Systems, IHC ’16, (New York, NY, USA), pp. 23:1-23:10, ACM, 2016.
R. O. Prates, M. Rosson, and C. S. de Souza, "Interaction anticipation: Communicating impacts of groupware configuration settings to users", in End-User Development (P. Díaz, V. Pipek, C. Ardito, C. Jensen, I. Aedo, and A. Boden, eds.), vol. 9083 of Lecture Notes in Computer Science, pp. 192-197, Cham: Springer International Publishing, 2015.
R. O. Prates, M. B. Rosson, and C. S. de Souza, "Making decisions about digital legacy with google’s inactive account manager", in HumanComputer Interaction - INTERACT 2015. INTERACT 2015 (F. M. G. T. P. P. W. M. DAbascal J., Barbosa S., ed.), vol. 9296 of Lecture Notes in Computer Science, pp. 201-209, Springer, 2015.
V. Wulf and B. Golombek, "Exploration environments: Concept and empirical evaluation", in Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work, GROUP ’01, (New York, NY, USA), pp. 107-116, ACM, 2001.
M. P. Junior, S. I. d. R. Xavier, and R. O. Prates, "Investigating the use of a simulator to support users in anticipating impact of privacy settings in facebook", in Proceedings of the 18th International Conference on Supporting Group Work, GROUP ’14, (New York, NY, USA), pp. 63-72, ACM, 2014.
R. O. Prates, M. Rosson, and C. S. de Souza, "Analyzing the communicability of configuration decision space over time in collaborative systems through a case study", Journal on Interactive Systems - JIS, vol. 8, pp. 62-76, 2017.
W. Odom, R. Banks, D. Kirk, R. Harper, S. Lindley, and A. Sellen, "Technology heirlooms?: Considerations for passing down and inheriting digital materials", in Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, CHI ’12, (New York, NY, USA), pp. 337-346, ACM, 2012.
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Published
2019-12-20
How to Cite
H. S. PEREIRA, F.; TEMPESTA, F.; PIMENTEL, C.; O. PRATES, R. . Exploring Young Adults’ Understanding and Experience with a Digital Legacy Management System. Journal on Interactive Systems, Porto Alegre, RS, v. 10, n. 2, p. 50–69, 2019. DOI: 10.5753/jis.2019.553. Disponível em: https://sol.sbc.org.br/journals/index.php/jis/article/view/553. Acesso em: 25 apr. 2024.
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