MAFRA, M. G. S.; NUNES, K.; ROCHA, S.; BRAZ JUNIOR, G.; SILVA, A.; VIANA, D.; SILVA, W.; RIVERO, L. Proposing Usability-UX technologies for the design and evaluation of text-based chatbots. Journal on Interactive Systems, Porto Alegre, RS, v. 15, n. 1, p. 234–251, 2024. DOI: 10.5753/jis.2024.3856. Disponível em: https://journals-sol.sbc.org.br/index.php/jis/article/view/3856. Acesso em: 15 may. 2024.