OUVIP2: Web Application for Urban Problem Management

• Ruan Victor Carreiro Gomes IFPI
• Thiago Abreu de Moura IFPI

DOI: https://doi.org/10.5753/enucompi.2025.9557

Abstract

This article addresses the challenges arising from urban expansion in Brazilian cities, focusing on the problem of inefficient communication between municipal ombudsman offices and the population. The development of a web application is proposed as a solution to improve this communication, facilitate the resolution of urban issues and encourage more effective interaction between citizens and institutions responsible for urban management. In this way,we seek to contribute to the advancement of the concept of smart cities, offering a tool to improve the communication process of public ombudsman offices.

Keywords: Smart cities, Municipal ombudsman, Web application, Efficient communication

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