CROWD­SUS: Colaboração Oportunística de Rede Cidadã para Melhorar a Experiência ao Usar o SUS

  • Enaile Caldas Rebello Universidade Federal Rural do Rio de Janeiro
  • Adílis Kalina Alexandria Universidade Salgado Oliveira
  • Tiago Cruz de França Universidade Federal Rural do Rio de Janeiro
DOI: https://doi.org/10.5753/ersirj.2018.4659

Abstract


Brazilians has a free health system named SUS, which has motivated many complaints concerned bad experiences faced by people. This paper shows the results of the analyses about the use of social media (SM) to communicate about SUS. This research is a preliminary study related of how opportunistic colaboration could to enhance the experience of patients of SUS when they need of medical treatment. The results support the initial insight about the use of SM as source of information to support patients when they need to decide where to go in order to get medical support. As a contribution, a set of classes were proposed to cluster message according their content.
Published
2018-10-24
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CALDAS REBELLO, Enaile; ALEXANDRIA, Adílis Kalina; CRUZ DE FRANÇA, Tiago. CROWD­SUS: Colaboração Oportunística de Rede Cidadã para Melhorar a Experiência ao Usar o SUS. In: REGIONAL SCHOOL ON INFORMATION SYSTEMS OF RIO DE JANEIRO (ERSI-RJ), 5. , 2018, Nova Friburgo. Anais [...]. Porto Alegre: Sociedade Brasileira de Computação, 2018 . p. 78 - 85. DOI: https://doi.org/10.5753/ersirj.2018.4659.