Towards Design Guidelines for IoT Applications considering Elderly Users
Resumo
The Internet of Things (IoT) has become a relevant topic in Human-Computer Interaction (HCI), as it has introduced a new technological paradigm capable of transforming how people experience and use technology. Despite the significant growth in the number of connected devices in IoT scenarios, not all users have the same ability to benefit from this technology. Population aging is a global phenomenon that occurs at an accelerated pace. Thus, elderly users (60+) also must be able to use technologies like IoT. In this regard, design guidelines play a crucial role. Therefore, in this paper, we have established a set of guidelines to support designers and developers in constructing IoT solutions, focusing on elderly users and considering requirements such as usability and accessibility. The guidelines were created following several steps, namely: literature review, interviews with elderly users and companies, expert evaluation steps, and conducting a proof of concept. The guidelines were subjected to cycles of evaluations and refinements that resulted in new versions of the set. The results of the evaluations showed that the current version of the guidelines (version 2.1) supports the development of IoT applications since developers, when using them, consider accessibility and usability issues more effectively for elders.
Palavras-chave:
Guidelines, Elderly Users, Internet of Things, Accessibility
Referências
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M. Cecília C. Baranauskas, Clarisse Sieckenius de Souza, and Roberto Pereira. 2012. GranDIHC-BR: Prospecção De Grandes Desafios De Pesquisa Em Interação Humano-computador No Brasil. In Companion Proceedings of the 11th Brazilian Symposium on Human Factors in Computing Systems (Cuiaba, Brazil) (IHC ’12). Brazilian Computer Society, Porto Alegre, Brazil, Brazil, 63–64. [link]
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Sumbul Khan, Attila Achenbach, Wei Quin Yow, and Lucienne Blessing. 2021. A Case Study on the Design of Touchscreen-Based User Interfaces for Multilingual Older Adults from Southeast Asian Backgrounds. In Asian CHI Symposium 2021 (Yokohama, Japan) (Asian CHI Symposium 2021). Association for Computing Machinery, New York, NY, USA, 167–173. DOI: 10.1145/3429360.3468204
Huhn Kim. 2010. Effective organization of design guidelines reflecting designer’s design strategies. International Journal of Industrial Ergonomics 40, 6 (2010), 669–688. DOI: 10.1016/j.ergon.2010.08.002
Barbara Kitchenham. 2004. Procedures for performing systematic reviews. Keele, UK, Keele University 33, 2004 (2004), 1–26.
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Kulsiri Chirayus and Aziz Nanthaamornphong. 2020. Cognitive Mobile Design Guidelines for the Elderly: A Preliminary Study. In 2020 17th International Conference on Electrical Engineering/Electronics, Computer, Telecommunications and Information Technology (ECTI-CON). 673–678. DOI: 10.1109/ECTI-CON49241.2020.9157905
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Rafael Xavier E. de Almeida, Simone Bacellar Leal Ferreira, and Horacio Pastor Soares. 2015. Recommendations for the Development of Web Interfaces on Tablets/iPads with Emphasis on Elderly Users. Procedia Computer Science 67 (2015), 140–149. DOI: 10.1016/j.procs.2015.09.258 Proceedings of the 6th International Conference on Software Development and Technologies for Enhancing Accessibility and Fighting Info-exclusion.
Ana Correia de Barros, Roxanne Leitão, and Jorge Ribeiro. 2014. Design and Evaluation of a Mobile User Interface for Older Adults: Navigation, Interaction and Visual Design Recommendations. Procedia Computer Science 27 (2014), 369–378. DOI: 10.1016/j.procs.2014.02.041 5th International Conference on Software Development and Technologies for Enhancing Accessibility and Fighting Info-exclusion, DSAI 2013.
Camila Dias de Oliveira Sestito, Maria Lydia Fioravanti, Lilian Passos Scatalon, Renata Pontin de Mattos Fortes, and Ellen Francine Barbosa. 2022. Catalog of pedagogical practices, theories and teaching procedures for the elderly: contributions to the development of m-learning guidelines. In 2022 IEEE Frontiers in Education Conference (FIE). 1–8. DOI: 10.1109/FIE56618.2022.9962402
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Mingming Fan and Khai N. Truong. 2018. Guidelines for Creating Senior-Friendly Product Instructions. ACM Trans. Access. Comput. 11, 2, Article 9 (jun 2018), 35 pages. DOI: 10.1145/3209882
Elizabeth Sucupira Furtado, Daniel Chagas, Ig Ibert Bittencourt, and Agebson Façanha. 2012. Acessibilidade e Inclusão Digital.In: Baranauskas, Souza and Pereira (org.). I GranDIHC-BR — Grandes Desafios de Pesquisa em Interação Humano-Computador no Brasil. Relatório Técnico. Comissão Especial de Interação Humano Computador (CEIHC) da Sociedade Brasileira de Computação (SBC). [link]
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Leonard Hayflick. 1996. How and why we become older (in Portuguese). Campus, Rio de Janeiro − RJ.
International Organization For Standarization. 2019. Ergonomics of human-system interaction – Part 210: Human-centred design for interactive systems. [link]
Ljilja Ruzic Kascak, Claudia B. Rébola, and Jon A. Sanford. 2014. Integrating Universal Design (UD) Principles and Mobile Design Guidelines to Improve Design of Mobile Health Applications for Older Adults. In 2014 IEEE International Conference on Healthcare Informatics. 343–348. DOI: 10.1109/ICHI.2014.54
Sumbul Khan, Attila Achenbach, Wei Quin Yow, and Lucienne Blessing. 2021. A Case Study on the Design of Touchscreen-Based User Interfaces for Multilingual Older Adults from Southeast Asian Backgrounds. In Asian CHI Symposium 2021 (Yokohama, Japan) (Asian CHI Symposium 2021). Association for Computing Machinery, New York, NY, USA, 167–173. DOI: 10.1145/3429360.3468204
Huhn Kim. 2010. Effective organization of design guidelines reflecting designer’s design strategies. International Journal of Industrial Ergonomics 40, 6 (2010), 669–688. DOI: 10.1016/j.ergon.2010.08.002
Barbara Kitchenham. 2004. Procedures for performing systematic reviews. Keele, UK, Keele University 33, 2004 (2004), 1–26.
Renny S. N. Lindberg and Olga De Troyer. 2021. Towards an Up to Date List of Design Guidelines for Elderly Users. In CHI Greece 2021: 1st International Conference of the ACM Greek SIGCHI Chapter (Online (Athens, Greece), Greece) (CHI Greece 2021). Association for Computing Machinery, New York, NY, USA, Article 8, 7 pages. DOI: 10.1145/3489410.3489418
Cristiano Maciel, Vinícius Pereira, Heiko H. Hornung, Lara G. S. Piccolo, and Raquel O. Prates. 2012. Valores Humanos. In: Baranauskas, Souza and Pereira (org.). I GranDIHC-BR — Grandes Desafios de Pesquisa em Interação Humano-Computador no Brasil. Relatório Técnico. Comissão Especial de Interação Humano Computador (CEIHC) da Sociedade Brasileira de Computação (SBC). [link]
Kashif Naveed, Chihiro Watanabe, and Pekka Neittaanmäki. 2018. The transformative direction of innovation toward an IoT-based society - Increasing dependency on uncaptured GDP in global ICT firms. Technology in Society 53 (2018), 23–46. DOI: 10.1016/j.techsoc.2017.11.003
Leysan Nurgalieva, Juan José Jara Laconich, Marcos Baez, Fabio Casati, and Maurizio Marchese. 2019. A Systematic Literature Review of Research-Derived Touchscreen Design Guidelines for Older Adults. IEEE Access 7 (2019), 22035–22058. DOI: 10.1109/ACCESS.2019.2898467
Leysan Nurgalieva, Juan José Jara Laconich, Marcos Baez, Fabio Casati, and Maurizio Marchese. 2019. A Systematic Literature Review of Research-Derived Touchscreen Design Guidelines for Older Adults. IEEE Access 7 (2019), 22035–22058. DOI: 10.1109/ACCESS.2019.2898467
Brazilian Institute of Geography and Statistics (IBGE). 2018. Projeção da População 2018: número de habitantes do país deve parar de crescer em 2047. [link]
Juliana Damasio Oliveira, Júlia Colleoni Couto, Vanessa Stangherlin Machado Paixão-Cortes, and Rafael Heitor Bordini. 2022. Improving the Design of Ambient Intelligence Systems: Guidelines Based on a Systematic Review. International Journal of Human–Computer Interaction 38, 1 (2022), 19–27. DOI: 10.1080/10447318.2021.1926114 arXiv: [link]
Andraž Petrovčič, Sakari Taipale, Ajda Rogelj, and Vesna Dolničar. 2018. Design of Mobile Phones for Older Adults: An Empirical Analysis of Design Guidelines and Checklists for Feature Phones and Smartphones. International Journal of Human–Computer Interaction 34, 3 (2018), 251–264. DOI: 10.1080/10447318.2017.1345142 arXiv: [link]
Planalto. 2003. Lei nº 10.741 de 1º de outubro de 2003. [link]
Daniela Quiñones, Cristian Rusu, and Virginica Rusu. 2018. A methodology to develop usability/user experience heuristics. Computer Standards & Interfaces 59 (2018), 109–129. DOI: 10.1016/j.csi.2018.03.002
Sandra Souza Rodrigues and Renata Pontin de Mattos Fortes. 2019. Uma revisão sobre acessibilidade no desenvolvimento de Internet das Coisas: oportunidades e tendências. Revista de Sistemas e Computação-RSC 9, 1 (2019), 19–40. DOI: 10.36558/2237-2903/2019v9n1/p2
Sandra Souza Rodrigues, Vinicius Luiz da Silva Genesio, Debora Maria Barroso Paiva, and Renata Pontin de Mattos Fortes. 2020. A Case Study on How Brazilian Companies Deal with the User Experience in IoT Projects. In Proceedings of the 38th ACM International Conference on Design of Communication (Denton, TX, USA) (SIGDOC ’20). Association for Computing Machinery, New York, NY, USA, Article 39, 7 pages. DOI: 10.1145/3380851.3416779
Sandra Souza Rodrigues, Débora Maria Barroso Paiva, and Renata Pontin de Mattos Fortes. 2021. Considering the Older Adults’ Perceptions of IoT for Designing IoT Technologies. In Human-Computer Interaction. Springer International Publishing, Cham, 17–31. DOI: 10.1007/978-3-030-92325-9_2
Sandra Souza Rodrigues, Débora Maria Barroso Paiva, and Renata Pontin de Mattos Fortes. 2023. Seniors’ expectations to adopt IoT technologies. CLEI Electronic Journal 25, 3 (Mar 2023), 1–18. DOI: 10.19153/cleiej.25.3.5
Claire Rowland, Elizabeth Goodman, Martin Charlier, Ann Light, and Alfred Lui. 2015. Designing connected products: UX for the consumer Internet of Things. " O’Reilly Media, Inc.", United States of America.
Ljilja Ruzic, C Harrington, and J Sanford. 2017. Universal design mobile interface guidelines for mobile health and wellness apps for an aging population including people aging with disabilities. Int J Adv Softw 10, 3 (2017), 372–84.
Ljilja Ruzic, Seunghyun Tina Lee, Yilin Elaine Liu, and Jon A. Sanford. 2016. Development of Universal Design Mobile Interface Guidelines (UDMIG) for Aging Population. In Universal Access in Human-Computer Interaction. Methods, Techniques, and Best Practices, Margherita Antona and Constantine Stephanidis (Eds.). Springer International Publishing, Cham, 98–108.
Esha Shandilya and Mingming Fan. 2022. Understanding Older Adults’ Perceptions and Challenges in Using AI-enabled Everyday Technologies. arXiv preprint arXiv:2210.01369 (2022).
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Publicado
16/10/2023
Como Citar
RODRIGUES, Sandra Souza; FORTES, Renata Pontin De Mattos; RODRIGUES, Kamila Rios da Hora.
Towards Design Guidelines for IoT Applications considering Elderly Users. In: SIMPÓSIO BRASILEIRO SOBRE FATORES HUMANOS EM SISTEMAS COMPUTACIONAIS (IHC), 22. , 2023, Maceió/AL.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2023
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