SIME - An analytical method for evaluating emotional responses in Human-Computer Interaction
Resumo
Emotion is an important factor in Human-Computer Interaction (HCI) as it influences users’ behavior and satisfaction. Empirical methods, i.e., when users are directly involved, are often applied to assess emotional responses evoked by the user interface, but the cost of data collection and analysis is generally high. The adoption of analytical methods is an alternative to the high cost. Although analytical methods are widely accepted in HCI, analytical evaluations for emotional responses are lacking. The proposed analytical method in this work adopts the semiotic framework and Peirce’s ten classes of signs for the analysis of the design proposal and by the Scherer’s Semantic Space of Emotions for the association of possible emotional responses evoked by the interface signs. The current version of the proposed method was applied to a case study, and results were considered consistent when compared with those obtained through empirical methods.
Palavras-chave:
Evaluation in HCI, Emotional Aspects, Analytical Method, Inspection Method, Semiotics
Referências
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Margaret M. Bradley and Peter J Lang. 1994. Measuring emotion: The selfassessment manikin and the semantic differential. Journal of Behavior Therapy and Experimental Psychiatry 25, I (mar 1994), 49–59. DOI: 10.1016/00057916(94)90063-9
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Wilton Oliveira Bussab and Pedro A. Morettin. 2010. Estatística básica (8 ed.). Saraiva, São Paulo. 540 pages.
Eva de Lera and Muriel Garreta Domingo. 2007. Ten emotion heuristics: guidelines for assessing the user’s affective dimension easily and cost-effectively. In Proceedings of the 21st British HCI Group Annual Conference on People and Computers: HCI...But Not As We Know It, Vol. 2. British Computer Society, University of Lancaster, United Kingdom, 163–166.
Clarisse Sieckenius de Souza, Carla Faria Leitão, Raquel Oliveira Prates, and Elton José da Silva. 2006. The Semiotic Inspection Method. In Proceedings of VII Brazilian Symposium on Human Factors in Computing Systems (Natal, RN, Brazil) (IHC ’06). ACM, New York, NY, USA, 148–157.
Umberto Eco. 1976. A Theory of Semiotics. Indiana University Press
Gijs Huisman, Marco van Hout, Ev Dijk, Thea van der Geest, Dirk Heylen, Elisabeth van Dijk, Thea van der Geest, and Dirk Heylen. 2013. LEMtool: Measuring Emotions in Visual Interfaces. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI ’13). ACM, New York, NY, USA, 351–360
R J Marzano. 2006. Classroom Assessment & Grading that Work (1 ed.). Association for Supervision and Curriculum Development, Arizona, USA.
Mihai Nadin. 1988. Interface design: A semiotic paradigm. Semiotica 69, 1988 (1988), 269–302.
Marcos Nicolau, Daniel Abath, Pablo Cézar Laranjeira, Társila Moscoso, Thiago Marinho, and Vítor Nicolau. 2010. Comunicação e Semiótica: visão geral e introdutória à Semiótica de Peirce. Revista Eletrônico Tematica Ano VI 8 (2010), 1–25.
Jakob Nielsen. 1994. Usability Inspection. In CHI ’94 Conference Companion on Human Factors in Computing Systems. 413–414.
Jakob Nielsen. 1995. Usability Inspection Methods. In Conference Companion on Human Factors in Computing Systems (CHI ’95). ACM, New York, NY, USA, 377–378.
Donald A. Norman. 2004. Emotional Design: Why We Love (or Hate) Everyday Things. Basic Books, New York, NY. 257 pages
Claire Paddison and Paul Englefield. 2003. Applying heuristics to perform a rigorous accessibility inspection in a commercial context. In ACM SIGCAPH Computers and the Physically Handicapped (CUU ’03, 73-74). ACM, ACM, New York, NY, USA, 126–133.
S Joon Park, Craig M MacDonald, and Michael Khoo. 2012. Do You Care if a Computer Says Sorry?: User Experience Design Through Affective Messages. In Proceedings of the Designing Interactive Systems Conference (DIS ’12). ACM, New York, NY, USA, 731–740.
Charles Sanders Peirce. 1931. Collected Papers of Charles Sanders Peirce. Number vol. 1. Harvard University Press, Cambridge, MA.
James A. Russell. 1980. A circumplex model of affect. Journal of Personality and Social Psychology 39, 6 (1980), 1161–1178.
James a. Russell. 1983. Pancultural aspects of the human conceptual organization of emotions. Journal of Personality and Social Psychology 45, 6 (1983), 1281–1288.
Lucia Santaella. 2003. O que é Semiótica: Coleção Primeiros Passos 103 (2 ed.). Brasiliense, São Paulo.
Maria Santos and Vânia Paula de Almeida Neris. 2015. A caminho de um método analítico para avaliação de respostas emocionais na interação humanocomputador. In Proceedings of the 14th Brazilian Symposium on Human Factors in Computing Systems IHC 2015. Brazilian Computer Society, Salvador, Bahia, Brazil, 163–172.
K R Scherer. 2005. What are emotions? And how can they be measured? Social Science Information 44, 4 (Dec. 2005), 695–729.
Ahmad Soleimani and Ziad Kobti. 2012. An Adaptive Computational Model of Emotion Regulation Strategies Based on Gross Theory (C3S2E ’12). ACM, New York, NY, USA, 9–17.
Maarten W. van Someren, Yvonne F. Barnard, and Jacobijn A.C. Sandberg. 1994. The Think Aloud Method: A practical guide to modelling cognitive processes. Academic Press, London, UK. 218 page
Rogério Aparecido Campanari Xavier. 2013. Uma abordagem híbrida para a avaliação da experiência emocional de usuários. Master’s Thesis (in portuguese). Universidade Federal de São Carlos, São Carlos, SP.
Rogério Aparecido Campanari Xavier and Vânia Paula de Almeida Neris. 2012. A Hybrid Evaluation Approach for the Emotional State of Information Systems Users. In Proceedings of the 14th International Conference on Enterprise Information Systems, Leszek A Maciaszek, Alfredo Cuzzocrea, and José Cordeiro (Eds.). SciTePress Science and and Technology Publications, 45–53
Ashkan Yazdani, Jong-Seok Lee, Jean-Marc Vesin, and Touradj Ebrahimi. 2012. Affect Recognition Based on Physiological Changes During the Watching of Music Videos. ACM Trans. Interact. Intell. Syst. 2, 1 (2012), 7:1—-7:26.
Margaret M. Bradley and Peter J Lang. 1994. Measuring emotion: The selfassessment manikin and the semantic differential. Journal of Behavior Therapy and Experimental Psychiatry 25, I (mar 1994), 49–59. DOI: 10.1016/00057916(94)90063-9
Giorgio Brajnik. 2011. Barrier Walkthrough. [link]
Wilton Oliveira Bussab and Pedro A. Morettin. 2010. Estatística básica (8 ed.). Saraiva, São Paulo. 540 pages.
Eva de Lera and Muriel Garreta Domingo. 2007. Ten emotion heuristics: guidelines for assessing the user’s affective dimension easily and cost-effectively. In Proceedings of the 21st British HCI Group Annual Conference on People and Computers: HCI...But Not As We Know It, Vol. 2. British Computer Society, University of Lancaster, United Kingdom, 163–166.
Clarisse Sieckenius de Souza, Carla Faria Leitão, Raquel Oliveira Prates, and Elton José da Silva. 2006. The Semiotic Inspection Method. In Proceedings of VII Brazilian Symposium on Human Factors in Computing Systems (Natal, RN, Brazil) (IHC ’06). ACM, New York, NY, USA, 148–157.
Umberto Eco. 1976. A Theory of Semiotics. Indiana University Press
Gijs Huisman, Marco van Hout, Ev Dijk, Thea van der Geest, Dirk Heylen, Elisabeth van Dijk, Thea van der Geest, and Dirk Heylen. 2013. LEMtool: Measuring Emotions in Visual Interfaces. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI ’13). ACM, New York, NY, USA, 351–360
R J Marzano. 2006. Classroom Assessment & Grading that Work (1 ed.). Association for Supervision and Curriculum Development, Arizona, USA.
Mihai Nadin. 1988. Interface design: A semiotic paradigm. Semiotica 69, 1988 (1988), 269–302.
Marcos Nicolau, Daniel Abath, Pablo Cézar Laranjeira, Társila Moscoso, Thiago Marinho, and Vítor Nicolau. 2010. Comunicação e Semiótica: visão geral e introdutória à Semiótica de Peirce. Revista Eletrônico Tematica Ano VI 8 (2010), 1–25.
Jakob Nielsen. 1994. Usability Inspection. In CHI ’94 Conference Companion on Human Factors in Computing Systems. 413–414.
Jakob Nielsen. 1995. Usability Inspection Methods. In Conference Companion on Human Factors in Computing Systems (CHI ’95). ACM, New York, NY, USA, 377–378.
Donald A. Norman. 2004. Emotional Design: Why We Love (or Hate) Everyday Things. Basic Books, New York, NY. 257 pages
Claire Paddison and Paul Englefield. 2003. Applying heuristics to perform a rigorous accessibility inspection in a commercial context. In ACM SIGCAPH Computers and the Physically Handicapped (CUU ’03, 73-74). ACM, ACM, New York, NY, USA, 126–133.
S Joon Park, Craig M MacDonald, and Michael Khoo. 2012. Do You Care if a Computer Says Sorry?: User Experience Design Through Affective Messages. In Proceedings of the Designing Interactive Systems Conference (DIS ’12). ACM, New York, NY, USA, 731–740.
Charles Sanders Peirce. 1931. Collected Papers of Charles Sanders Peirce. Number vol. 1. Harvard University Press, Cambridge, MA.
James A. Russell. 1980. A circumplex model of affect. Journal of Personality and Social Psychology 39, 6 (1980), 1161–1178.
James a. Russell. 1983. Pancultural aspects of the human conceptual organization of emotions. Journal of Personality and Social Psychology 45, 6 (1983), 1281–1288.
Lucia Santaella. 2003. O que é Semiótica: Coleção Primeiros Passos 103 (2 ed.). Brasiliense, São Paulo.
Maria Santos and Vânia Paula de Almeida Neris. 2015. A caminho de um método analítico para avaliação de respostas emocionais na interação humanocomputador. In Proceedings of the 14th Brazilian Symposium on Human Factors in Computing Systems IHC 2015. Brazilian Computer Society, Salvador, Bahia, Brazil, 163–172.
K R Scherer. 2005. What are emotions? And how can they be measured? Social Science Information 44, 4 (Dec. 2005), 695–729.
Ahmad Soleimani and Ziad Kobti. 2012. An Adaptive Computational Model of Emotion Regulation Strategies Based on Gross Theory (C3S2E ’12). ACM, New York, NY, USA, 9–17.
Maarten W. van Someren, Yvonne F. Barnard, and Jacobijn A.C. Sandberg. 1994. The Think Aloud Method: A practical guide to modelling cognitive processes. Academic Press, London, UK. 218 page
Rogério Aparecido Campanari Xavier. 2013. Uma abordagem híbrida para a avaliação da experiência emocional de usuários. Master’s Thesis (in portuguese). Universidade Federal de São Carlos, São Carlos, SP.
Rogério Aparecido Campanari Xavier and Vânia Paula de Almeida Neris. 2012. A Hybrid Evaluation Approach for the Emotional State of Information Systems Users. In Proceedings of the 14th International Conference on Enterprise Information Systems, Leszek A Maciaszek, Alfredo Cuzzocrea, and José Cordeiro (Eds.). SciTePress Science and and Technology Publications, 45–53
Ashkan Yazdani, Jong-Seok Lee, Jean-Marc Vesin, and Touradj Ebrahimi. 2012. Affect Recognition Based on Physiological Changes During the Watching of Music Videos. ACM Trans. Interact. Intell. Syst. 2, 1 (2012), 7:1—-7:26.
Publicado
07/11/2024
Como Citar
SANTOS, Maria Carolina De Souza; SILVA, Leticia Zacano; RODRIGUES, Kamila Rios da Hora; NERIS, Vânia Paula de Almeida.
SIME - An analytical method for evaluating emotional responses in Human-Computer Interaction. In: SIMPÓSIO BRASILEIRO SOBRE FATORES HUMANOS EM SISTEMAS COMPUTACIONAIS (IHC), 23. , 2024, Brasília/DF.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2024
.
p. 807-818.
