Strategic Insights into Integrating Accessibility in Software Development: Motivations, Barriers, Commitments, and Business Value
Resumo
The widespread absence of accessibility in software applications prompted researchers to explore how organizations address accessibility in the software development process. Previous studies predominantly surveyed professionals engaged in daily development activities, revealing that barriers to accessible development are often associated with inadequate organizational support and commitment. Many organizations appear to undervalue accessibility as a quality factor that could confer business advantages, leading to insufficient resource allocation. Conversely, some organizations are recognized for their substantial investments in developing accessible software. In this scenario, this research aims to unveil strategic motivations, commitments, barriers, and benefits of considering accessibility in the development process, offering insights that can inspire other organizations, practitioners, and researchers to recognize the business value of accessibility. Accordingly, we interviewed 15 professionals that plays middle and high management roles in organizations that invest and have specialized teams to the delivery of accessible digital products and services. Our findings indicate that organizations delivering accessible products typically have robust executive support and dedicated policies. Despite challenges, these organizations ensure accessibility across the entire development process. Furthermore, they recognize numerous business benefits but emphasize ethical responsibility and inclusivity as paramount achievements.
Palavras-chave:
Accessibility, Software development, Managers, Business advantages, Strategy, Executive support, Motivations, Barriers
Referências
Saleem Abdurahman and Salah Kabanda. 2024. Factors influencing the design and implementation of accessible e-Government services in South Africa. THE ELECTRONIC JOURNAL OF INFORMATION SYSTEMS IN DEVELOPING COUNTRIES 90, 4 (2024), e12317. DOI: 10.1002/isd2.12317 arXiv: [link]
Abdulaziz Alshayban, Iftekhar Ahmed, and Sam Malek. 2020. Accessibility Issues in Android Apps: State of Affairs, Sentiments, and Ways Forward Technical. In International Conference on Software Engineering. ACM, 1–12.
Humberto Lidio Antonelli, Sandra Souza Rodrigues, Willian Massami Watanabe, and Renata Pontin de Mattos Fortes. 2018. A Survey on Accessibility Awareness of Brazilian Web Developers. In Proceedings of the 8th International Conference on Software Development and Technologies for Enhancing Accessibility and Fighting Info-exclusion (Thessaloniki, Greece) (DSAI 2018). ACM, New York, NY, USA, 71–79. DOI: 10.1145/3218585.3218598
Milo Bengtsson and Jesper Pamp. 2021. Factors for Adopting and Implementing Accessibility as a Cornerstone in Software Development Processes in Organizations.
Tingting Bi, Xin Xia, David Lo, John Grundy, Thomas Zimmermann, and Denae Ford. 2022. Accessibility in Software Practice: A Practitioner’s Perspective. ACM Transactions on Software Engineering and Methodology (05 2022). DOI: 10.1145/3503508
R. Brooks, D. Murray, D. Johnson, and W. C. Gray. 2023. A case in strategic institutional accessibility. In Guide to Digital Accessibility. Routledge, 91–102.
Sen Chen, Chunyang Chen, Lingling Fan, Mingming Fan, Xian Zhan, and Yang Liu. 2022. Accessible or Not? An Empirical Investigation of Android App Accessibility. IEEE Transactions on Software Engineering 48, 10 (2022), 3954–3968. DOI: 10.1109/TSE.2021.3108162
Michael Crabb, Michael Heron, Rhianne Jones, Mike Armstrong, Hayley Reid, and Amy Wilson. 2019. Developing Accessible Services: Understanding Current Knowledge and Areas for Future Support. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (Glasgow, Scotland Uk) (CHI '19). Association for Computing Machinery, New York, NY, USA, 1-12. DOI: 10.1145/3290605.3300446
Matjaž Debevc, Tilen Škraba, Bogdan Cerovac, Ines Kožuh, and Nataša Rajh. 2023. Monitoring website accessibility: Evaluating current approaches and a proposal for improvements. Journal of Accessibility and Design for All 13, 2 (2023), 162–187.
Paulo Sérgio Henrique Dos Santos, Alberto Dumont Alves Oliveira, Thais Bonjorni Nobre De Jesus, Wajdi Aljedaani, and Marcelo Medeiros Eler. 2024. Evolution may come with a price: analyzing user reviews to understand the impact of updates on mobile apps accessibility. In Proceedings of the XXII Brazilian Symposium on Human Factors in Computing Systems (IHC ’23). Association for Computing Machinery, New York, NY, USA, Article 52, 11 pages. DOI: 10.1145/3638067.3638081
Marcelo Medeiros Eler, Leandro Orlandin, and Alberto Dumont Alves Oliveira. 2019. Do Android app users care about accessibility? an analysis of user reviews on the Google play store. In Proceedings of the 18th Brazilian Symposium on Human Factors in Computing Systems (Vitória, Espírito Santo, Brazil) (IHC ’19). Association for Computing Machinery, New York, NY, USA, Article 23, 11 pages. DOI: 10.1145/3357155.3358477
Marcelo Medeiros Eler, Jose Miguel Rojas, Yan Ge, and Gordon Fraser. 2018. Automated Accessibility Testing of Mobile Apps. In 2018 IEEE 11th International Conference on Software Testing, Verification and Validation (ICST). 116–126. DOI: 10.1109/ICST.2018.00021
Glen Farrelly. 2011. Practitioner barriers to diffusion and implementation of web accessibility. Technology and Disability 23, 4 (2011), 223–232
S. B. L. Ferreira, R. C. dos Santos, and D. S. da Silveira. 2007. Panorama of Brazilian Web Accessibility. In Proceedings of the XXXI ANPAD Meeting EnANPAD. 17 pages.
Andre P Freire, Cibele M Russo, and Renata PM Fortes. 2008. A survey on the accessibility awareness of people involved in web development projects in Brazil. In Proceedings of the 2008 international cross-disciplinary conference on Web accessibility (W4A). ACM, 87–96.
Ellen Diana Silva de Carvalho Guissoni, André Pimenta Freire, and Rafael Dias Araújo. 2022. Accessibility in Enterprise Resource Planning systems: Who is Responsible For It and What Are the Main Difficulties to Put It Into Practice?. In Proceedings of the XVIII Brazilian Symposium on Information Systems (Curitiba, Brazil) (SBSI ’22). Association for Computing Machinery, New York, NY, USA, Article 19, 8 pages. DOI: 10.1145/3535511.3535530
Syed Fatiul Huq, Abdulaziz Alshayban, Ziyao He, and Sam Malek. 2023. A11yDev: Understanding Contemporary Software Accessibility Practices from Twitter Conversations. In Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems (CHI'23), Hamburg-Germany. Association for Computing Machinery, New York, NY, USA, Article 217, 18 pages. DOI: 10.1145/3544548.3581455
Yavuz Inal, Kerem Rızvanoğlu, and Yeliz Yesilada. 2019. Web accessibility in Turkey: awareness, understanding and practices of user experience professionals. Universal Access in the Information Society 18, 2 (01 Jun 2019), 387–398. DOI: 10.1007/s10209-017-0603-3
Jeff Kline. 2020. Strategic IT Accessibility: Enabling the Organization (2nd ed.). Self-published. All Rights Reserved Standard Copyright License.
Jonathan Lazar, Alfreda Dudley-Sponaugle, and Kisha-Dawn Greenidge. 2004. Improving web accessibility: a study of webmaster perceptions. Computers in human behavior 20, 2 (2004), 269–288.
Jonathan Lazar, Daniel Goldstein, and Anne Taylor. 2015. Ensuring Digital Accessibility through Process and Policy. Elsevier. [link]
Manoel Victor Rodrigues Leite, Lilian Passos Scatalon, André Pimenta Freire, and Marcelo Medeiros Eler. 2021. Accessibility in the mobile development industry in Brazil: Awareness, knowledge, adoption, motivations and barriers. Journal of Systems and Software 177 (2021), 110942. DOI: 10.1016/j.jss.2021.110942
Rui Lopes, Karel Van Isacker, and Luís Carriço. 2010. Redefining Assumptions: Accessibility and Its Stakeholders. In Computers Helping People with Special Needs, Klaus Miesenberger, Joachim Klaus, Wolfgang Zagler, and Arthur Karshmer (Eds.). Springer Berlin Heidelberg, Berlin, Heidelberg, 561–568.
Karine Nahon, Izak Benbasat, and Camille Grange. 2012. The missing link: Intention to produce online content accessible to people with disabilities by non-professionals. (2012), p. 1747–1757.
Alberto Dumont Alves Oliveira, Paulo Sérgio Henrique Dos Santos, Wilson Estécio Marcílio Júnior, Wajdi M Aljedaani, Danilo Medeiros Eler, and Marcelo Medeiros Eler. 2023. Analyzing Accessibility Reviews Associated with Visual Disabilities or Eye Conditions. In Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems (CHI'23), Hamburg-Germany. Association for Computing Machinery, New York, NY, USA, Article 37, 14 pages. DOI: 10.1145/3544548.3581315
Rohan Patel, Pedro Breton, Catherine M. Baker, Yasmine N. El-Glaly, and Kristen Shinohara. 2020. Why Software is Not Accessible: Technology Professionals' Perspectives and Challenges. In Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems (Honolulu, HI, USA) (CHI EA '20). Association for Computing Machinery, New York, NY, USA, 1–9. DOI: 10.1145/3334480.3383103
Talita Cristina Pagani Britto Pichiliani and Ednaldo Brigante Pizzolato. 2019. A Survey on the Awareness of Brazilian Web Development Community About Cognitive Accessibility. In Proceedings of the 18th Brazilian Symposium on Human Factors in Computing Systems (Vitória, Espírito Santo, Brazil) (IHC ’19). ACM, New York, NY, USA, Article 8, 11 pages. DOI: 10.1145/3357155.3358448
Michael E. Porter. 2008. The Five Competitive Forces that shape Strategy. Harvard Business Review Reprint R0801E (2008), 79 – 93.
Christopher Power, André Freire, Helen Petrie, and David Swallow. 2012. Guidelines are only half of the story: accessibility problems encountered by blind users on the web. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (Austin, Texas, USA) (CHI ’12). Association for Computing Machinery, New York, NY, USA, 433–442. DOI: 10.1145/2207676.2207736
Cynthia Putnam, Emma J. Rose, and Craig M. MacDonald. 2023. “It Could Be Better. It Could Be Much Worse”: Understanding Accessibility in User Experience Practice with Implications for Industry and Education. ACM Trans. Access. Comput. 16, 1, Article 9 (mar 2023), 25 pages. DOI: 10.1145/3575662
Cynthia Putnam, Kathryn Wozniak, Mary Jo Zefeldt, Jinghui Cheng, Morgan Caputo, and Carl Duffield. 2012. How Do Professionals Who Create Computing Technologies Consider Accessibility?. In Proceedings of the 14th International ACM SIGACCESS Conference on Computers and Accessibility (Boulder, Colorado, USA) (ASSETS ’12). ACM, New York, NY, USA, 87–94. DOI: 10.1145/2384916.2384932
Everett M. Rogers. 2003. Diffusion of innovations (5th ed.). Free Press, New York, NY [u.a.]. 576 pages.
Mara Taynar Santiago and Anna Beatriz Marques. 2022. Are user reviews useful for identifying accessibility issues that autistic users face? an exploratory study. In Proceedings of the 21st Brazilian Symposium on Human Factors in Computing Systems (Diamantina, Brazil) (IHC ’22). Association for Computing Machinery, New York, NY, USA, Article 6, 11 pages. DOI: 10.1145/3554364.3559114
T. M. Tangarife and C. Mont’alvao. 2006. What the brazilian developers know about web accessibility and digital inclusion?. In Proceedings of the 6 USIHC 6 International Congress on Ergonomics, Usability, Interface Design and HumanComputer Interaction. 6 pages.
Eric M. Velleman, Inge Nahuis, and Thea van der Geest. 2015. Factors explaining adoption and implementation processes for web accessibility standards within eGovernment systems and organizations. (2015), 176–178.
Beat Vollenwyder, Glena H. Iten, Florian Brühlmann, Klaus Opwis, and Elisa D. Mekler. 2019. Salient beliefs influencing the intention to consider Web Accessibility. Computers in Human Behavior 92 (2019), 352 – 360. DOI: 10.1016/j.chb.2018.11.016
WebAIM. 2023. WebAIM Million The 2023 report on the accessibility of the top 1,000,000 home pages. [link]
Shunguo Yan and P. G. Ramachandran. 2019. The Current Status of Accessibility in Mobile Apps. ACM Trans. Access. Comput. 12, 1, Article 3 (Feb. 2019), 31 pages. DOI: 10.1145/3300176
Yeliz Yesilada, Giorgio Brajnik, Markel Vigo, and Simon Harper. 2012. Understanding web accessibility and its drivers. In Proceedings of the International Cross-Disciplinary Conference on Web Accessibility (Lyon, France) (W4A ’12). Association for Computing Machinery, New York, NY, USA, Article 19, 9 pages. DOI: 10.1145/2207016.2207027
Yeliz Yesilada, Giorgio Brajnik, Markel Vigo, and Simon Harper. 2015. Exploring perceptions of web accessibility: a survey approach. Behaviour & Information Technology 34, 2 (2015), 119–134.
Abdulaziz Alshayban, Iftekhar Ahmed, and Sam Malek. 2020. Accessibility Issues in Android Apps: State of Affairs, Sentiments, and Ways Forward Technical. In International Conference on Software Engineering. ACM, 1–12.
Humberto Lidio Antonelli, Sandra Souza Rodrigues, Willian Massami Watanabe, and Renata Pontin de Mattos Fortes. 2018. A Survey on Accessibility Awareness of Brazilian Web Developers. In Proceedings of the 8th International Conference on Software Development and Technologies for Enhancing Accessibility and Fighting Info-exclusion (Thessaloniki, Greece) (DSAI 2018). ACM, New York, NY, USA, 71–79. DOI: 10.1145/3218585.3218598
Milo Bengtsson and Jesper Pamp. 2021. Factors for Adopting and Implementing Accessibility as a Cornerstone in Software Development Processes in Organizations.
Tingting Bi, Xin Xia, David Lo, John Grundy, Thomas Zimmermann, and Denae Ford. 2022. Accessibility in Software Practice: A Practitioner’s Perspective. ACM Transactions on Software Engineering and Methodology (05 2022). DOI: 10.1145/3503508
R. Brooks, D. Murray, D. Johnson, and W. C. Gray. 2023. A case in strategic institutional accessibility. In Guide to Digital Accessibility. Routledge, 91–102.
Sen Chen, Chunyang Chen, Lingling Fan, Mingming Fan, Xian Zhan, and Yang Liu. 2022. Accessible or Not? An Empirical Investigation of Android App Accessibility. IEEE Transactions on Software Engineering 48, 10 (2022), 3954–3968. DOI: 10.1109/TSE.2021.3108162
Michael Crabb, Michael Heron, Rhianne Jones, Mike Armstrong, Hayley Reid, and Amy Wilson. 2019. Developing Accessible Services: Understanding Current Knowledge and Areas for Future Support. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (Glasgow, Scotland Uk) (CHI '19). Association for Computing Machinery, New York, NY, USA, 1-12. DOI: 10.1145/3290605.3300446
Matjaž Debevc, Tilen Škraba, Bogdan Cerovac, Ines Kožuh, and Nataša Rajh. 2023. Monitoring website accessibility: Evaluating current approaches and a proposal for improvements. Journal of Accessibility and Design for All 13, 2 (2023), 162–187.
Paulo Sérgio Henrique Dos Santos, Alberto Dumont Alves Oliveira, Thais Bonjorni Nobre De Jesus, Wajdi Aljedaani, and Marcelo Medeiros Eler. 2024. Evolution may come with a price: analyzing user reviews to understand the impact of updates on mobile apps accessibility. In Proceedings of the XXII Brazilian Symposium on Human Factors in Computing Systems (IHC ’23). Association for Computing Machinery, New York, NY, USA, Article 52, 11 pages. DOI: 10.1145/3638067.3638081
Marcelo Medeiros Eler, Leandro Orlandin, and Alberto Dumont Alves Oliveira. 2019. Do Android app users care about accessibility? an analysis of user reviews on the Google play store. In Proceedings of the 18th Brazilian Symposium on Human Factors in Computing Systems (Vitória, Espírito Santo, Brazil) (IHC ’19). Association for Computing Machinery, New York, NY, USA, Article 23, 11 pages. DOI: 10.1145/3357155.3358477
Marcelo Medeiros Eler, Jose Miguel Rojas, Yan Ge, and Gordon Fraser. 2018. Automated Accessibility Testing of Mobile Apps. In 2018 IEEE 11th International Conference on Software Testing, Verification and Validation (ICST). 116–126. DOI: 10.1109/ICST.2018.00021
Glen Farrelly. 2011. Practitioner barriers to diffusion and implementation of web accessibility. Technology and Disability 23, 4 (2011), 223–232
S. B. L. Ferreira, R. C. dos Santos, and D. S. da Silveira. 2007. Panorama of Brazilian Web Accessibility. In Proceedings of the XXXI ANPAD Meeting EnANPAD. 17 pages.
Andre P Freire, Cibele M Russo, and Renata PM Fortes. 2008. A survey on the accessibility awareness of people involved in web development projects in Brazil. In Proceedings of the 2008 international cross-disciplinary conference on Web accessibility (W4A). ACM, 87–96.
Ellen Diana Silva de Carvalho Guissoni, André Pimenta Freire, and Rafael Dias Araújo. 2022. Accessibility in Enterprise Resource Planning systems: Who is Responsible For It and What Are the Main Difficulties to Put It Into Practice?. In Proceedings of the XVIII Brazilian Symposium on Information Systems (Curitiba, Brazil) (SBSI ’22). Association for Computing Machinery, New York, NY, USA, Article 19, 8 pages. DOI: 10.1145/3535511.3535530
Syed Fatiul Huq, Abdulaziz Alshayban, Ziyao He, and Sam Malek. 2023. A11yDev: Understanding Contemporary Software Accessibility Practices from Twitter Conversations. In Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems (CHI'23), Hamburg-Germany. Association for Computing Machinery, New York, NY, USA, Article 217, 18 pages. DOI: 10.1145/3544548.3581455
Yavuz Inal, Kerem Rızvanoğlu, and Yeliz Yesilada. 2019. Web accessibility in Turkey: awareness, understanding and practices of user experience professionals. Universal Access in the Information Society 18, 2 (01 Jun 2019), 387–398. DOI: 10.1007/s10209-017-0603-3
Jeff Kline. 2020. Strategic IT Accessibility: Enabling the Organization (2nd ed.). Self-published. All Rights Reserved Standard Copyright License.
Jonathan Lazar, Alfreda Dudley-Sponaugle, and Kisha-Dawn Greenidge. 2004. Improving web accessibility: a study of webmaster perceptions. Computers in human behavior 20, 2 (2004), 269–288.
Jonathan Lazar, Daniel Goldstein, and Anne Taylor. 2015. Ensuring Digital Accessibility through Process and Policy. Elsevier. [link]
Manoel Victor Rodrigues Leite, Lilian Passos Scatalon, André Pimenta Freire, and Marcelo Medeiros Eler. 2021. Accessibility in the mobile development industry in Brazil: Awareness, knowledge, adoption, motivations and barriers. Journal of Systems and Software 177 (2021), 110942. DOI: 10.1016/j.jss.2021.110942
Rui Lopes, Karel Van Isacker, and Luís Carriço. 2010. Redefining Assumptions: Accessibility and Its Stakeholders. In Computers Helping People with Special Needs, Klaus Miesenberger, Joachim Klaus, Wolfgang Zagler, and Arthur Karshmer (Eds.). Springer Berlin Heidelberg, Berlin, Heidelberg, 561–568.
Karine Nahon, Izak Benbasat, and Camille Grange. 2012. The missing link: Intention to produce online content accessible to people with disabilities by non-professionals. (2012), p. 1747–1757.
Alberto Dumont Alves Oliveira, Paulo Sérgio Henrique Dos Santos, Wilson Estécio Marcílio Júnior, Wajdi M Aljedaani, Danilo Medeiros Eler, and Marcelo Medeiros Eler. 2023. Analyzing Accessibility Reviews Associated with Visual Disabilities or Eye Conditions. In Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems (CHI'23), Hamburg-Germany. Association for Computing Machinery, New York, NY, USA, Article 37, 14 pages. DOI: 10.1145/3544548.3581315
Rohan Patel, Pedro Breton, Catherine M. Baker, Yasmine N. El-Glaly, and Kristen Shinohara. 2020. Why Software is Not Accessible: Technology Professionals' Perspectives and Challenges. In Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems (Honolulu, HI, USA) (CHI EA '20). Association for Computing Machinery, New York, NY, USA, 1–9. DOI: 10.1145/3334480.3383103
Talita Cristina Pagani Britto Pichiliani and Ednaldo Brigante Pizzolato. 2019. A Survey on the Awareness of Brazilian Web Development Community About Cognitive Accessibility. In Proceedings of the 18th Brazilian Symposium on Human Factors in Computing Systems (Vitória, Espírito Santo, Brazil) (IHC ’19). ACM, New York, NY, USA, Article 8, 11 pages. DOI: 10.1145/3357155.3358448
Michael E. Porter. 2008. The Five Competitive Forces that shape Strategy. Harvard Business Review Reprint R0801E (2008), 79 – 93.
Christopher Power, André Freire, Helen Petrie, and David Swallow. 2012. Guidelines are only half of the story: accessibility problems encountered by blind users on the web. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (Austin, Texas, USA) (CHI ’12). Association for Computing Machinery, New York, NY, USA, 433–442. DOI: 10.1145/2207676.2207736
Cynthia Putnam, Emma J. Rose, and Craig M. MacDonald. 2023. “It Could Be Better. It Could Be Much Worse”: Understanding Accessibility in User Experience Practice with Implications for Industry and Education. ACM Trans. Access. Comput. 16, 1, Article 9 (mar 2023), 25 pages. DOI: 10.1145/3575662
Cynthia Putnam, Kathryn Wozniak, Mary Jo Zefeldt, Jinghui Cheng, Morgan Caputo, and Carl Duffield. 2012. How Do Professionals Who Create Computing Technologies Consider Accessibility?. In Proceedings of the 14th International ACM SIGACCESS Conference on Computers and Accessibility (Boulder, Colorado, USA) (ASSETS ’12). ACM, New York, NY, USA, 87–94. DOI: 10.1145/2384916.2384932
Everett M. Rogers. 2003. Diffusion of innovations (5th ed.). Free Press, New York, NY [u.a.]. 576 pages.
Mara Taynar Santiago and Anna Beatriz Marques. 2022. Are user reviews useful for identifying accessibility issues that autistic users face? an exploratory study. In Proceedings of the 21st Brazilian Symposium on Human Factors in Computing Systems (Diamantina, Brazil) (IHC ’22). Association for Computing Machinery, New York, NY, USA, Article 6, 11 pages. DOI: 10.1145/3554364.3559114
T. M. Tangarife and C. Mont’alvao. 2006. What the brazilian developers know about web accessibility and digital inclusion?. In Proceedings of the 6 USIHC 6 International Congress on Ergonomics, Usability, Interface Design and HumanComputer Interaction. 6 pages.
Eric M. Velleman, Inge Nahuis, and Thea van der Geest. 2015. Factors explaining adoption and implementation processes for web accessibility standards within eGovernment systems and organizations. (2015), 176–178.
Beat Vollenwyder, Glena H. Iten, Florian Brühlmann, Klaus Opwis, and Elisa D. Mekler. 2019. Salient beliefs influencing the intention to consider Web Accessibility. Computers in Human Behavior 92 (2019), 352 – 360. DOI: 10.1016/j.chb.2018.11.016
WebAIM. 2023. WebAIM Million The 2023 report on the accessibility of the top 1,000,000 home pages. [link]
Shunguo Yan and P. G. Ramachandran. 2019. The Current Status of Accessibility in Mobile Apps. ACM Trans. Access. Comput. 12, 1, Article 3 (Feb. 2019), 31 pages. DOI: 10.1145/3300176
Yeliz Yesilada, Giorgio Brajnik, Markel Vigo, and Simon Harper. 2012. Understanding web accessibility and its drivers. In Proceedings of the International Cross-Disciplinary Conference on Web Accessibility (Lyon, France) (W4A ’12). Association for Computing Machinery, New York, NY, USA, Article 19, 9 pages. DOI: 10.1145/2207016.2207027
Yeliz Yesilada, Giorgio Brajnik, Markel Vigo, and Simon Harper. 2015. Exploring perceptions of web accessibility: a survey approach. Behaviour & Information Technology 34, 2 (2015), 119–134.
Publicado
07/11/2024
Como Citar
DA SILVEIRA, Luís André; ALJEEDANI, Wajdi; MEDEIROS ELER, Marcelo.
Strategic Insights into Integrating Accessibility in Software Development: Motivations, Barriers, Commitments, and Business Value. In: SIMPÓSIO BRASILEIRO SOBRE FATORES HUMANOS EM SISTEMAS COMPUTACIONAIS (IHC), 23. , 2024, Brasília/DF.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2024
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p. 833-846.
