GOVOPS-PSECO: A Model for Governance of Technology Platform Operations in Proprietary Software Ecosystem
Resumo
Ecossistemas de Software Proprietário (ECOSP) são aqueles que dizem respeito a dados e conhecimento concentrados em uma plataforma de software proprietário com contribuições protegidas por direitos de propriedade intelectual. O crescente número de demandas, somado à pressão do mercado por uma solução de última geração para cada necessidade de negócio no ECOSP, faz com que as organizações trabalhem em um ritmo altamente acelerado para entregar resultados em um tempo cada vez mais curto. Como consequência, os projetos de software podem ser implantados com baixa qualidade, provocando perdas financeiras. Nesse cenário, a organização central (keystone) deve estabelecer estratégias de governança nas dimensões técnica, de negócio e social para garantir uma plataforma tecnológica sustentável. Este trabalho tem como objetivo desenvolver e avaliar um modelo envolvendo essas dimensões para apoiar a equipe de gestão de TI na governança das operações da plataforma tecnológica de um ECOSP.
Palavras-chave:
Ecossistemas de Software Proprietário, Governança, Qualidade de Software
Referências
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Bordoloi, S., Fitzsimmons, J., and Fitzsimmons, M. (2019). Service management: Operations, strategy, information technology, 9e.
Costa, L. A., Fontao, A., and Santos, R. (2021). Investigating proprietary software ecosystem governance and health: An updated and refined perspective. In XVII Brazilian Symposium on Information Systems, pages 1–8.
Dahesh, M. B., Tabarsa, G., Zandieh, M., and Hamidizadeh, M.(2020). Reviewing the intellectual structure and evolution of the innovation systems approach: A social network analysis. Technology in Society, 63:101399.
Dhungana, D., Groher, I., Schludermann, E., and Biffl, S. (2010). Software ecosystems vs. natural ecosystems: learning from the ingenious mind of nature. In Proceedings of the Fourth European Conference on Software Architecture: Companion Volume, pages 96–102.
Dittrich, Y. (2014). Software engineering beyond the project–sustaining software ecosystems. Information and Software Technology, 56(11):1436–1456.
Elsayed, E. A. (2020). Reliability engineering. John Wiley & Sons.
Gandomani, T. J., Mashmool, A., Dashti, M., Khosravi, S., Sarpiri, M. N., Radnejad, M., Afshari, M., and Mansouri, S. (2021). Talent management in agile software development: The state of the art. In 2021 3rd East Indonesia Conference on Computer and Information Technology (EIConCIT), pages 156–160. IEEE.
Geada, N. and Anunciação, P. (2020). Change management projects in information systems: The impact of the methodology information technology infrastructure library (itil). In Handbook of Research on Emerging Technologies for Effective Project Management, pages 185–199. IGI Global.
Geraci, A. (1991). IEEE standard computer dictionary: Compilation of IEEE standard computer glossaries. IEEE Press.
Grieves, M. and Vickers, J. (2017). Digital twin: Mitigating unpredictable, undesirable emergent behavior in complex systems. In Transdisciplinary perspectives on complex systems, pages 85–113. Springer.
Jansen, S., Brinkkemper, S., and Finkelstein, A. (2009). Business network management as a survival strategy: A tale of two software ecosystems. Iwseco@ Icsr, 2009.
Kappelman, L. A., McKeeman, R., and Zhang, L. (2006). Early warning signs of it project failure: The dominant dozen. Information systems management, 23(4):31–36.
Leite, L., Rocha, C., Kon, F., Milojicic, D., and Meirelles, P. (2019). A survey of devops concepts and challenges. ACM Computing Surveys (CSUR), 52(6):1–35.
Manikas, K. (2016). Revisiting software ecosystems research: A longitudinal literature study. Journal of Systems and Software, 117:84–103.
Santos, R., Valença, G., Viana, D., Estácio, B., Fontão, A., Marczak, S., Werner, C., Alves, C., Conte, T., and Prikladnicki, R. (2014). Qualidade em ecossistemas de software: Desafios e oportunidades de pesquisa. In Proceedings of VIII Workshop on Distributed Software Development, Software Ecosystems and Systems-of-Systems, pages 41–44.
Santos, R. P. d. and Werner, C. M. L. (2012). ReuseECOS: An approach to support global software development through software ecosystems. In 2012 IEEE Seventh International Conference on Global Software Engineering Workshops, pages 60–65.
Tamburri, D. A., Palomba, F., and Kazman, R. (2021). Exploring community smells in open-source: An automated approach. IEEE Transactions on Software Engineering, 47(3):630–652.
Bordoloi, S., Fitzsimmons, J., and Fitzsimmons, M. (2019). Service management: Operations, strategy, information technology, 9e.
Costa, L. A., Fontao, A., and Santos, R. (2021). Investigating proprietary software ecosystem governance and health: An updated and refined perspective. In XVII Brazilian Symposium on Information Systems, pages 1–8.
Dahesh, M. B., Tabarsa, G., Zandieh, M., and Hamidizadeh, M.(2020). Reviewing the intellectual structure and evolution of the innovation systems approach: A social network analysis. Technology in Society, 63:101399.
Dhungana, D., Groher, I., Schludermann, E., and Biffl, S. (2010). Software ecosystems vs. natural ecosystems: learning from the ingenious mind of nature. In Proceedings of the Fourth European Conference on Software Architecture: Companion Volume, pages 96–102.
Dittrich, Y. (2014). Software engineering beyond the project–sustaining software ecosystems. Information and Software Technology, 56(11):1436–1456.
Elsayed, E. A. (2020). Reliability engineering. John Wiley & Sons.
Gandomani, T. J., Mashmool, A., Dashti, M., Khosravi, S., Sarpiri, M. N., Radnejad, M., Afshari, M., and Mansouri, S. (2021). Talent management in agile software development: The state of the art. In 2021 3rd East Indonesia Conference on Computer and Information Technology (EIConCIT), pages 156–160. IEEE.
Geada, N. and Anunciação, P. (2020). Change management projects in information systems: The impact of the methodology information technology infrastructure library (itil). In Handbook of Research on Emerging Technologies for Effective Project Management, pages 185–199. IGI Global.
Geraci, A. (1991). IEEE standard computer dictionary: Compilation of IEEE standard computer glossaries. IEEE Press.
Grieves, M. and Vickers, J. (2017). Digital twin: Mitigating unpredictable, undesirable emergent behavior in complex systems. In Transdisciplinary perspectives on complex systems, pages 85–113. Springer.
Jansen, S., Brinkkemper, S., and Finkelstein, A. (2009). Business network management as a survival strategy: A tale of two software ecosystems. Iwseco@ Icsr, 2009.
Kappelman, L. A., McKeeman, R., and Zhang, L. (2006). Early warning signs of it project failure: The dominant dozen. Information systems management, 23(4):31–36.
Leite, L., Rocha, C., Kon, F., Milojicic, D., and Meirelles, P. (2019). A survey of devops concepts and challenges. ACM Computing Surveys (CSUR), 52(6):1–35.
Manikas, K. (2016). Revisiting software ecosystems research: A longitudinal literature study. Journal of Systems and Software, 117:84–103.
Santos, R., Valença, G., Viana, D., Estácio, B., Fontão, A., Marczak, S., Werner, C., Alves, C., Conte, T., and Prikladnicki, R. (2014). Qualidade em ecossistemas de software: Desafios e oportunidades de pesquisa. In Proceedings of VIII Workshop on Distributed Software Development, Software Ecosystems and Systems-of-Systems, pages 41–44.
Santos, R. P. d. and Werner, C. M. L. (2012). ReuseECOS: An approach to support global software development through software ecosystems. In 2012 IEEE Seventh International Conference on Global Software Engineering Workshops, pages 60–65.
Tamburri, D. A., Palomba, F., and Kazman, R. (2021). Exploring community smells in open-source: An automated approach. IEEE Transactions on Software Engineering, 47(3):630–652.
Publicado
07/11/2022
Como Citar
COSTA, Luiz Alexandre M.; FONTÃO, Awdren; SANTOS, Rodrigo.
GOVOPS-PSECO: A Model for Governance of Technology Platform Operations in Proprietary Software Ecosystem. In: WORKSHOP DE TESES E DISSERTAÇÕES EM QUALIDADE DE SOFTWARE - SIMPÓSIO BRASILEIRO DE QUALIDADE DE SOFTWARE (SBQS), 21. , 2022, Curitiba/PR.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2022
.
p. 1-8.
DOI: https://doi.org/10.5753/sbqs_estendido.2022.227530.
