GOVOPS-PSECO: A Model for Governance of Technology Platform Operations in Proprietary Software Ecosystem

• Luiz Alexandre M. Costa Federal University of the State of Rio de Janeiro http://orcid.org/0000-0002-8761-2135
• Awdren Fontão Federal University of Mato Grosso do Sul https://orcid.org/0000-0002-2988-9646
• Rodrigo Santos Federal University of the State of Rio de Janeiro https://orcid.org/0000-0003-4749-2551

DOI: https://doi.org/10.5753/sbqs_estendido.2022.227530

Abstract

Proprietary Software Ecosystems (PSECO) are those that concern data and knowledge concentrated on a proprietary software platform with contributions protected by intellectual property rights. The growing number of demands, added to the market pressure for a state-of-the-art solution for every business need in PSECO, causes organizations to work at a highly accelerated pace to deliver results in an increasingly short time. As a consequence, the software projects may be deployed with low quality, provoking financial loss. In this scenario, the central organization (keystone) must establish governance strategies on the technical, business, and social dimensions to ensure a sustainable technological platform. This work aims to develop and evaluate a model involving these dimensions to support the IT management team in the governance of the technological platform operations of PSECO.

Keywords: Proprietary Software Ecosystems, Governance, Software Quality

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