Catálogo de Métricas Orientadas a Experiência do Usuário em Aplicações Web
Resumo
Este artigo apresenta o progresso da pesquisa de mestrado que visa desenvolver um catálogo de métricas de experiência do usuário. O catálogo incluirá métricas projetadas para avaliar a experiência do usuário em sistemas interativos, com foco especial em aplicações web. O vídeo complementar, que detalha os principais aspectos abordados neste artigo, está disponível para acesso através do seguinte link: https://youtu.be/VDx3_SpUOHw.
Palavras-chave:
Catálogo, Métricas, Usabilidade, Web
Referências
Caro-Álvaro, S., García-López, E., García-Cabot, A., de Marcos, L., and Domínguez-Díaz, A. (2022). Applying usability recommendations when developing mobile instant messaging applications. IET Software, 16(1):73–93.
Chin, J. P., Diehl, V. A., and Norman, K. L. (1988). Development of an instrument measuring user satisfaction of the human-computer interface. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pages 213–218, New York, NY, USA. ACM.
Díaz-Oreiro, I., López, G., Quesada, L., and Guerrero, L. A. (2019). Standardized questionnaires for user experience evaluation: A systematic literature review. In Proceedings of the 13th International Conference on Ubiquitous Computing and Ambient Intelligence UCAmI 2019, volume 31, page 14. MDPI.
Feng, L. and Wei, W. (2019). An empirical study on user experience evaluation and identification of critical ux issues. Sustainability, 11(8):2432.
Inc., G. (2024). Speed index — tools for web developers. [link]. Accessed: 2024-07-20.
International Organization for Standardization (2017). Iso/iec/ieee 15939:2017(e) systems and software engineering – measurement process.
International Organization for Standardization (2019). Iso 9241: Ergonomics of human-system interaction. ISO 9241-210:2019.
Kitchenham, B. and Charters, S. (2004). Procedures for performing systematic reviews. Keele University. Technical Report TR/SE-0401.
Krug, S. (2014). Don’t Make Me Think, Revisited. New Riders.
Laugwitz, B., Held, T., and Schrepp, M. (2008). Construction and evaluation of a user experience questionnaire. In Holzinger, A., editor, HCI and Usability for Education and Work, volume 5298 of Lecture Notes in Computer Science, pages 63–76. Springer, Berlin, Heidelberg.
Nielsen, J. (1993). Usability Engineering. Morgan Kaufmann.
Norman, D. A. (2013). The Design of Everyday Things: Revised and Expanded Edition. Basic Books, New York, NY.
Rodden, K., Hutchinson, H., and Fu, X. (2010). Measuring the user experience on a large scale: User-centered metrics for web applications. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pages 2395–2398.
Chin, J. P., Diehl, V. A., and Norman, K. L. (1988). Development of an instrument measuring user satisfaction of the human-computer interface. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pages 213–218, New York, NY, USA. ACM.
Díaz-Oreiro, I., López, G., Quesada, L., and Guerrero, L. A. (2019). Standardized questionnaires for user experience evaluation: A systematic literature review. In Proceedings of the 13th International Conference on Ubiquitous Computing and Ambient Intelligence UCAmI 2019, volume 31, page 14. MDPI.
Feng, L. and Wei, W. (2019). An empirical study on user experience evaluation and identification of critical ux issues. Sustainability, 11(8):2432.
Inc., G. (2024). Speed index — tools for web developers. [link]. Accessed: 2024-07-20.
International Organization for Standardization (2017). Iso/iec/ieee 15939:2017(e) systems and software engineering – measurement process.
International Organization for Standardization (2019). Iso 9241: Ergonomics of human-system interaction. ISO 9241-210:2019.
Kitchenham, B. and Charters, S. (2004). Procedures for performing systematic reviews. Keele University. Technical Report TR/SE-0401.
Krug, S. (2014). Don’t Make Me Think, Revisited. New Riders.
Laugwitz, B., Held, T., and Schrepp, M. (2008). Construction and evaluation of a user experience questionnaire. In Holzinger, A., editor, HCI and Usability for Education and Work, volume 5298 of Lecture Notes in Computer Science, pages 63–76. Springer, Berlin, Heidelberg.
Nielsen, J. (1993). Usability Engineering. Morgan Kaufmann.
Norman, D. A. (2013). The Design of Everyday Things: Revised and Expanded Edition. Basic Books, New York, NY.
Rodden, K., Hutchinson, H., and Fu, X. (2010). Measuring the user experience on a large scale: User-centered metrics for web applications. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pages 2395–2398.
Publicado
05/11/2024
Como Citar
DANTAS, Luan Henrique Souza; MARQUES, Johnny Cardoso.
Catálogo de Métricas Orientadas a Experiência do Usuário em Aplicações Web. In: WORKSHOP DE TESES E DISSERTAÇÕES EM QUALIDADE DE SOFTWARE - SIMPÓSIO BRASILEIRO DE QUALIDADE DE SOFTWARE (SBQS), 23. , 2024, Salvador/BA.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2024
.
p. 7-12.
DOI: https://doi.org/10.5753/sbqs_estendido.2024.244811.
