YouTube Automatic Captions: Does this Artificial Intelligence Meet Users’ Needs?
Abstract
The popularization of social media in recent years has increased the number and range of content found on the internet, increasing the dissemination of information. Among these social media, YouTube stands out for the diversity of topics and languages used in its content. Thus, this paper aims to analyze the usability and user experience related to YouTube's content creation tool for automatic captioning through the application of the Cognitive Walkthrough, the AttrakDiff and a Field Study. The user experience was rated and corrections were proposed to the problems found. Furthermore, the results and methods applied were compared, seeking to evaluate their effectiveness and the relationship of user satisfaction and the problems found.
Keywords:
usability, user experience, artificial inteligence
References
Holzinger, A. (2005) “Usability engineering methods for software developers”, In: Communications of the ACM, p. 71-74.
Pyae, A. e Scifleet, P. (2019) “Investigating the Role of User's English Language Proficiency in Using a Voice User Interface: A Case of Google Home Smart Speaker”, In: Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems, p. LBW0282.
Bonifácio, B., Viana, D., Vieira S., Araújo C. e Conte, T. (2010), “Aplicando técnicas de inspeção de usabilidade para avaliar aplicações”, In: Proceedings of the IX Symposium of Human Factors in Computing Systems, 189-192.
Gutwin, C. e Greenberg, S. (2000) “The mechanics of collaboration: Developing low cost usability evaluation methods for shared workspaces”, In: Proceedings IEEE 9th International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises, p. 98-103.
Lewis, C. e Wharton, C. (1997), “Cognitive walkthroughs”, In: M. Helander, T. K. Landauer, & P. Prabhu (Eds.), Handbook of human-computer interaction, p. 717-732.
Custódio, M. (2019), “Conheça as 10 redes sociais mais usados no Brasil”. https://resultadosdigitais.com.br/blog/redes-sociais-mais-usadas/.
Rusu, C., Roncagliolo, S., Rusu, V. e Collazos, C. (2011), A Methodology to Establish Usability Heuristics, In: ACHI 2011: The Fourth International Conference on Advances in Computer-Human Interactions, p. 59-62.
Facebook. (2018) “Facebook Q1 2018 Results”, https://s21.q4cdn.com/399680738/files/doc_financials/2018/Q1/Q1-2018- Earnings-Presentation-(1).pdf.
International Organization for Standardization. (2019). ISO 9241-210:2019, https://www.iso.org/standard/52075.html
Júnior, J. B. da S. e Kronbauer, A. H. (2018). “A Study of Hedonic Experience Related to UX Capture Techniques”, In: Proceedings of the 17th Brazilian Symposium on Human Factors in Computing Systems, p. 4.
Girrantano, J. e Riley, C. (2005), Expert Systems: Principles and Programming. 4. Thomson Course Technology.
Botega, L. F. de C., Silva, J. C. e Murphy, G. R. (2018). “Usability study on the interface of an artificial inteligence system for creativity support”, In: Human Factors in Design, p. 041-060.
Hassenzahl, M., Wiklund_Engblom , A., Bengs, A., Hägglund , S. e Diefenbach , S. (2015), “Experience-oriented and product-oriented evaluation: psychological need fulfillment, positive affect, and product perception”. In: International journal of human-computer interaction, p. 530-544.
Shokouhi, M., Ozertem, U. e Craswell, N. (2016). “Did you say u2 or youtube?: Inferring implicit transcripts from voice search logs”, In: Proceedings of the 25th International Conference on World Wide Web. International World Wide Web Conferences Steering Committee, p. 1215-1224.
Costa, T. (2018) “Quais as redes sociais mais usadas?”. https://rockcontent.com/blog/redes-sociais-mais-usadas-no-brasil/, Agosto.
Meira, S. R. D. L., Costa, R. A., Jucá, P. M. e Silva, E. D. (2011). “Redes sociais, In: Sistemas Colaborativos”, p. 53-64.
Junqueira, D. (2012) “YouTube agora coloca legendas automáticas nos vídeos em português”, https://gizmodo.uol.com.br/legendas-automaticas-youtube- portugues/, Agosto.
Youtube. https://www.youtube.com/intl/pt-BR/yt/about/, Agosto.
Pyae, A. e Scifleet, P. (2019) “Investigating the Role of User's English Language Proficiency in Using a Voice User Interface: A Case of Google Home Smart Speaker”, In: Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems, p. LBW0282.
Bonifácio, B., Viana, D., Vieira S., Araújo C. e Conte, T. (2010), “Aplicando técnicas de inspeção de usabilidade para avaliar aplicações”, In: Proceedings of the IX Symposium of Human Factors in Computing Systems, 189-192.
Gutwin, C. e Greenberg, S. (2000) “The mechanics of collaboration: Developing low cost usability evaluation methods for shared workspaces”, In: Proceedings IEEE 9th International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises, p. 98-103.
Lewis, C. e Wharton, C. (1997), “Cognitive walkthroughs”, In: M. Helander, T. K. Landauer, & P. Prabhu (Eds.), Handbook of human-computer interaction, p. 717-732.
Custódio, M. (2019), “Conheça as 10 redes sociais mais usados no Brasil”. https://resultadosdigitais.com.br/blog/redes-sociais-mais-usadas/.
Rusu, C., Roncagliolo, S., Rusu, V. e Collazos, C. (2011), A Methodology to Establish Usability Heuristics, In: ACHI 2011: The Fourth International Conference on Advances in Computer-Human Interactions, p. 59-62.
Facebook. (2018) “Facebook Q1 2018 Results”, https://s21.q4cdn.com/399680738/files/doc_financials/2018/Q1/Q1-2018- Earnings-Presentation-(1).pdf.
International Organization for Standardization. (2019). ISO 9241-210:2019, https://www.iso.org/standard/52075.html
Júnior, J. B. da S. e Kronbauer, A. H. (2018). “A Study of Hedonic Experience Related to UX Capture Techniques”, In: Proceedings of the 17th Brazilian Symposium on Human Factors in Computing Systems, p. 4.
Girrantano, J. e Riley, C. (2005), Expert Systems: Principles and Programming. 4. Thomson Course Technology.
Botega, L. F. de C., Silva, J. C. e Murphy, G. R. (2018). “Usability study on the interface of an artificial inteligence system for creativity support”, In: Human Factors in Design, p. 041-060.
Hassenzahl, M., Wiklund_Engblom , A., Bengs, A., Hägglund , S. e Diefenbach , S. (2015), “Experience-oriented and product-oriented evaluation: psychological need fulfillment, positive affect, and product perception”. In: International journal of human-computer interaction, p. 530-544.
Shokouhi, M., Ozertem, U. e Craswell, N. (2016). “Did you say u2 or youtube?: Inferring implicit transcripts from voice search logs”, In: Proceedings of the 25th International Conference on World Wide Web. International World Wide Web Conferences Steering Committee, p. 1215-1224.
Costa, T. (2018) “Quais as redes sociais mais usadas?”. https://rockcontent.com/blog/redes-sociais-mais-usadas-no-brasil/, Agosto.
Meira, S. R. D. L., Costa, R. A., Jucá, P. M. e Silva, E. D. (2011). “Redes sociais, In: Sistemas Colaborativos”, p. 53-64.
Junqueira, D. (2012) “YouTube agora coloca legendas automáticas nos vídeos em português”, https://gizmodo.uol.com.br/legendas-automaticas-youtube- portugues/, Agosto.
Youtube. https://www.youtube.com/intl/pt-BR/yt/about/, Agosto.
Published
2019-10-21
How to Cite
FÉLIX ARINOS , Victor; FURLAN , Karina; MACIEL , Cristiano; SELBACH SILVEIRA , Milene.
YouTube Automatic Captions: Does this Artificial Intelligence Meet Users’ Needs?. In: WORKSHOP ON ASPECTS OF HUMAN-COMPUTER INTERACTION FOR THE SOCIAL WEB (WAIHCWS), 10. , 2019, Vitória.
Anais [...].
Porto Alegre: Sociedade Brasileira de Computação,
2019
.
p. 31-40.
ISSN 2596-0296.
DOI: https://doi.org/10.5753/waihcws.2019.7674.
