Aplicação do Mapeamento de Fluxo de Valor para Identificação de Desperdícios Operacionais em uma Empresa de Software de Grande Porte

• Felipe Ribeiro UTFPR
• Pedro Machado UTFPR
• Jackson Schimit UTFPR
• Luana Belusso UTFPR
• Rafael de Oliveira UTFPR

Abstract

Through the application of value stream mapping in a real large-scale software maintenance environment, information will be picked from the requests that the clients open with this company, and the teams and directions will be analyzed to identify if there is any operational waste in the resolution of the requests. After the analysis the results will be showed putting the operational wastes in evidence.

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